Lead Performance Engineer

Skywalk Global; Middletown Township (PA); Hybrid; USD 110,000 - 190,000; Full time

Job summary

Skywalk Global is seeking an experienced Performance Engineering Lead to define and own the enterprise performance strategy for the Journiprogram. You will develop standards and governance for performance testing and lead planning across SIT, UAT, and Go-Live with hypercare support.

You will design workload models from historical metrics, monitor SAP, middleware, and cloud platforms, and perform root-cause analyses with multiple teams.

Qualifications

• Strong experience with SAP BRIM, SAP S/4HANA, SAP Convergent Mediation, SAP Datasphere, CRM platforms, APIs, middleware, and enterprise integrations.
• Experience designing production workload models using historical production metrics.
• Capacity planning, scalability architecture, and batch processing optimization.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

Responsibilities

• Define and own the overall performance engineering strategy for the Journiprogram.
• Develop enterprise performance testing standards, governance, methodologies, and best practices.
• Define workload models using historical production metrics and anticipated business growth.
• Lead performance planning activities for Solution Confirmation, PI Planning, SIT, UAT, Go-Live, and Hypercare.
• Define enterprise load profiles for concurrent users, transaction volumes, billing cycles, payment processing, toll transactions, financial processing, and customer service operations.
• Define enterprise monitoring strategy across application, middleware, SAP, database, infrastructure, and cloud platforms.
• Analyze application response times, throughput, resource utilization, JVM metrics, database performance, middleware queues, API latency, and infra bottlenecks.
• Lead root-cause analysis with development, SAP, CRM, infrastructure, middleware, and vendor teams.

Skills

SAP BRIM

S/4HANA

Convergent Mediation

Datasphere

CRM platforms

APIs

Middleware

Enterprise integrations

Production workload modeling

Capacity planning

Scalability architecture

Batch processing optimization

NeoLoad

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Tools

NeoLoad

Job description

• DefineandowntheoverallperformanceengineeringstrategyfortheJourniprogram.
• Developenterpriseperformancetestingstandards,governance,methodologies,andbestpractices.
• Defineworkloadmodelsusinghistoricalproductionmetricsandanticipatedbusinessgrowth.
• LeadperformanceplanningactivitiesforSolutionConfirmation,PIPlanning,SIT,UAT,Go-Live,andHypercare.
  • SAPS/4HANA
  • SAPDatasphere
  • DynamicsCRMCustomerEngagement
  • Middleware
  • REST/SOAPAPIs
  • Batchprocessing
  • Event-drivenintegrations
  • Mobileapplications
  • IVRandchatbotplatforms
• Defineenterpriseloadprofilesforconcurrentusers,transactionvolumes,billingcycles,paymentprocessing,tolltransactions,financialprocessing,andcustomerserviceoperations.
• Defineenterprisemonitoringstrategyacrossapplication,middleware,SAP,database,infrastructure,andcloudplatforms.
• Analyzeapplicationresponsetimes,throughput,resourceutilization,JVMmetrics,databaseperformance,middlewarequeues,APIlatency,andinfrastructurebottlenecks.
• Leadroot-causeanalysiswithdevelopment,SAP,CRM,infrastructure,middleware,andvendorteams.

Tooling&Automation

• Establishautomatedperformanceregressiontestingformajorreleases.
• Fullydocumentallcreatedworkassociatedwiththisposition,includingtechnicalandfunctionaldesignsanddiagrams,testplans,testscripts,impactanalysisreports,lessonslearned,bestpracticesforotherstofollow,plusanyotherdocumentationasrequiredbytheCommission.Thisdocumentationshallfollowtheformatand/ortemplatesasinstructedbytheCommission.
• AdheretoandfollowallTheCommissionstandards,policies,andprocedures.

MinimumExperience/Skillset

• StrongexperiencewithSAPBRIM,SAPS/4HANA,SAPConvergentMediation(CM),SAPDatasphere,CRMplatforms,APIs,middleware,andenterpriseintegrations.
• Experiencedesigningproductionworkloadmodelsusinghistoricalproductionmetrics.
  • Capacityplanning
  • Scalabilityarchitecture
  • Batchprocessingoptimization

Certifications/Education

• Bachelor'sdegreeinComputerScience,InformationSystems,Engineering,orrelatedfield.

EngagementRequirements

• CandidatemustresidewithintheContinentalUnitedStates.
• PreferencegiventocandidateslocaltoPennsylvaniaorwithinreasonablecommutingdistancetoMiddletown,PA.
• Theworklocationwillbevirtual/remoteuntilfurthernotice.Whenrequiredtobeonsite,theworklocationwillbeateitherTheCommission’sCentralAdministrationBuildinglocatedat700SouthEisenhowerBoulevardinMiddletown,PA,orTheCommission’sTurnpikeIndustrialParklocationlocatedat2850TurnpikeIndustrialDrive,Middletown,PA.
• Positionishybrid/remotewithonsitepresencerequiredinMiddletown,PAfor:
  • SolutionConfirmation
  • PIPlanning
  • PerformanceTestPlanning
  • SIT
  • UAT
  • Showbacks
  • Go-Live
• TheresourceshallattendonsitemeetingsatoneoftheCommissionMiddletownPAlocationsfor1weekpermonthbasedontheschedulesetbytheCommission.
• In-personinterviewsorworksessionswithstakeholderswillbeconductedattheCommissionfacilitiesinMiddletown,PA.

CandidateInterviewingGuidelines

Wevalueauthenticcommunicationandreal-timeproblem-solvingduringourinterviewprocess.Toensurefairnessandaccuratelyassessskills,candidatesmustcompleteinterviewswithoutassistancefromArtificialIntelligence(AI)tools,scripts,orexternalprompts.

• Theresourcemayberequiredtoprovideonsitepostgo-livesupportactivitiesatoneoftheCommissionMiddletownPAlocations.Thisincludesoneormoreone-to-twoweektoursofdutyonsiteonarotatingbasiswithotherteammembers.Thepostgo-livesupportperiodisplannedforthesixmonthsbeginningimmediatelyaftertheJourniis“live”withactivecustomers.
• TheresourceshallattendanorientationsessiononsiteatoneoftheCommission’sMiddletown,PAoffices.TheresourceshallbeonsiteforthefulldayofthisorientationwheretheywillpickupanyassignedCommissionEquipment,bytheresource.Equipmentwillnotbeshippedandcannotbepickupbyanyoneotherthantheselectedresource.Travelcostsassociatedwithpickingupthisequipmentplustheorientationdaywillnotbereimbursed.
• Theresourceisbasedwithina3-hourcommutingdistanceoftheCommission’sMiddletownPAoffices,thennoadditionalcompensationforanytravelisallowed.Therateisinclusiveofanytravelcosts.
• InaccordancewithOST'stravelexpenseguidelines,alltravelexpensesshallbesubmittednolaterthan60daysofthetraveloccurrence.Theindividualresourceand/orvendorwillberesponsibleforanyexpensessubmittedpastthe60-daytimeframe.
• Thevendormustarrangeforworkspaceforitsprojectteam.TheCommissionwillprovidemeetingspace;however,itdoesnotplantohousetheprojectteamonadailybasisunlessthisstatementofworkstatesotherwise.
• Remoteconnectivity:computerequipmentandaccesstorequiredadministrativeservicesandfacilitieswillbeprovidedtovendorresourcesasrequired.ComputerequipmentforusewhileengagedwiththeTurnpikemayincludealaptop,iPadorothertabletdevice,laptopbag,monitors,wirelesskeyboard,mouse,orotherequipmentasrequiredtoperformjobfunctions.Whenanengagementends,allequipmentissuedtothevendorresources,includinganyPATurnpikeIDbadges,mustbereturnedtotheCommissionwithin2weeksoftheresourcesbeingoffboarded.AllequipmentshallbereturnedtotheCommissioningoodworkingcondition.ThePrimeContractorwillbeinvoicedforanyunreturnedequipmentorequipmentdamagedbeyondreasonablewearandtear.
• Thevendorshouldallowaminimumoffivetosevenbusinessdaystofullyon-boardnewresources.
• SigntheCommission’s“AcceptableUseofCommissionTechnologyResources”(Policy8.01)andtheNon-RevenueCardApplicationUseAgreementfordooraccess.
• MustprovideacopyoftheresultsofaPennsylvaniaAccesstoCriminalHistory–RecordCheckCertification(ePATCH)oftheselectedcandidatedatedafterthereleasedateoftheStatementofWork.
• ProvideacopyoftheresultsofaNationalCriminalCheck.
• IfvendorresourceswillmanageoraccessTheCommissionsystemsand/ordatafortheCommission,theymustsignanon-disclosureagreement(NDA),whichmustalsobeapprovedandsignablebytheirCommissionsupervisor.
• TheCommissionITDepartmenthasestablishedthefollowingguidelineswhileworkingvirtuallyandthevendorresourceisexpectedtofollowthem:
  • Usecamerasduringmeetings.
  • Maintainaprofessionalappearancewheninmeetingsandoncamera.
• TheCommissionhaseleven(11)holidays(forsalariedemployees)whentheCABisclosed.ThoseholidaysareNewYear’sDay,M.L.KingJr.Birthday,PresidentsDay,GoodFriday,MemorialDay,Juneteenth,IndependenceDay,LaborDay,VeteransDay,ThanksgivingDay,andChristmasDay.
• OvertimerequestsalwaysneedtohavepriorapprovalofProjectPrincipalwiththerightfulreasonsforovertime.

OverallITexperienceRequired12Years

Expert-levelexperiencewithNeoLoad.Required

Required

Bachelor'sdegreeinComputerScience,InformationSystems,Engineering,orrelatedfield.Required

NeoLoadcertificationHighlydesired

Cloudcertifications(AzureorAWS)Highlydesired