Lead PBX & Communications Supervisor

HCA Florida Westside Hospital; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

PTO and disability coverage

401(k) match

Job summary

HCA Florida Westside Hospital is seeking a Lead PBX Operator to supervise the Communications Department and ensure efficient, high-quality service for patients, physicians and colleagues. You will oversee daily operations, coordinate with hospital staff, and support accurate reporting and problem resolution.

The role emphasizes ensuring smooth communications workflows, maintaining compliance with policies, and contributing to patient satisfaction and operational efficiency across the facility.

Qualifications

• Oral and written communication skills are required.
• Strong computer skills and ability to troubleshoot system issues.

Responsibilities

• Directs and supervises the Communications Department daily operations.
• Liaises with patients, physicians and staff to ensure service quality.
• Ensures timely production and distribution of management reports.

Skills

Oral and written communication

Computer literacy

Job description

HCA Florida Westside Hospital is seeking a Lead PBX Operator to supervise the Communications Department and ensure efficient, high-quality service for patients, physicians and colleagues. You will oversee daily operations, coordinate with hospital staff, and support accurate reporting and problem resolution.

The role emphasizes ensuring smooth communications workflows, maintaining compliance with policies, and contributing to patient satisfaction and operational efficiency across the facility.