Lead PBX Operator

HCA Florida Westside Hospital; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

PTO and disability coverage

401(k) match

Job summary

HCA Florida Westside Hospital is seeking a Lead PBX Operator to supervise the Communications Department and ensure efficient, high-quality service for patients, physicians and colleagues. You will oversee daily operations, coordinate with hospital staff, and support accurate reporting and problem resolution.

The role emphasizes ensuring smooth communications workflows, maintaining compliance with policies, and contributing to patient satisfaction and operational efficiency across the facility.

Qualifications

• Oral and written communication skills are required.
• Strong computer skills and ability to troubleshoot system issues.

Responsibilities

• Directs and supervises the Communications Department daily operations.
• Liaises with patients, physicians and staff to ensure service quality.
• Ensures timely production and distribution of management reports.

Skills

Oral and written communication

Computer literacy

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family!

Lead PBX Operator at HCA Florida Westside Hospital.

Job Summary And Qualifications

Directs and supervises the operations and activities of the Communications Department. Responsible for the overall supervision of the department’s daily operations to achieve productivity and patient satisfaction goals and objectives established by the Director, Information Systems. Responsible for staff performance and the accomplishment of departmental responsibilities in accord with corporate, hospital, department and safety policies and procedures to meet both company and regulatory requirements. Responsible for providing high-quality service to, and acting as liaison with, patients and their representatives, physicians and employees. Responsible for the efficient operation of the department and optimum use of resources to maximize productivity and minimize costs. Also, coordinates security functions for information systems. Identifies, investigates and corrects errors preventing the proper posting of batch-entered transactions or the proper balancing of cash and third-party-payor clearing accounts. Ensures the timely production and distribution of management reports produced by these systems.

What qualifications you will need:

Working knowledge of function capabilities of the computer, use of system communication, reference material and effective research and resolution relevant to operational and software problems.

Skills in oral and written communication is required. Able to work well with other employees and hospital agencies. Self-starting, requiring little direct supervision. Keen attention to detail and promptness.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Westside Hospital is a 250-bed medical center and healthcare complex. Our facility was founded in 1974. We offer the latest in minimally invasive spine and colorectal surgery. We are one of nine Joint Commission-certified centers in the United States for minimally invasive colorectal surgery. Our Comprehensive Stroke Center is certified by the Agency for Health Care Administration (ACHA). We are certified as a Thrombectomy Capable Center by the Joint Commission. We are a teaching and research facility. We offer Graduate Medical Education (GME) programs in podiatry, surgery, and internal medicine. We are committed to expanding and improving every facet of the organization. We devote significant time and resources to enhancing our facility, staff, and medical care. Our medical services and compassionate care, illustrate why we are one of the leading healthcare facilities in South Florida. At HCA Florida Westside Hospital, we care like family! Join our family-oriented team of more than 1,200 professionals and nearly 750 physicians.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.