Lead Patient Transporter | Team Coach & Throughput

Northwell Health; Norwalk (CT); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Northwell Health in Norwalk is seeking a Lead Patient Services Transporter to oversee daily transport operations, ensuring patient safety and throughput. You will train and support transport staff, dispatchers, and management, promoting productivity and quality improvements.

The role emphasizes infection control, equipment maintenance, and adherence to safety protocols, with a focus on teamwork and dependable attendance in a hospital setting.

Qualifications

• High School Diploma or GED required.
• Must understand and speak conversational English.
• Desired: bilingual preferred.
• Possess strong listening and comprehension skills.
• Ability to stand for long periods.
• Ability to work with diverse patient populations, including elderly, sick, and physically challenged individuals.
• Strong teamwork and collaboration skills.

Responsibilities

• Performs all duties of Patient Transporter and as a resource for the department staff.
• Assists management with coaching, mentoring, and training all patient services transporters and dispatchers.
• Identifies opportunities to improve productivity, quality, and process effectiveness.
• Conducts infection control and hand hygiene audits to ensure compliance with patient safety protocols.
• Maintains and perform bi-annual inventory of transport equipment; reports malfunctions or safety concerns to the supervisor/manager.
• Conducts daily inspections of the oxygen storage room and patient transport equipment (ex. wheelchairs, stretchers, oxygen tanks).
• Maintains confidentiality of patient information and communicates in a respectful and professional manner.
• Supports a safe and orderly work environment by keeping hallways and storage rooms clear of equipment.
• Cleans and disinfects transport equipment between patient uses.
• Applies basic trapeze setups and retrieves equipment for other transaction devices as needed.
• Maintain and model the organization's Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Skills

Conversational English

Strong listening

Comprehension skills

Strong teamwork

Diversity awareness

Education

High School Diploma or GED

Job description

Northwell Health in Norwalk is seeking a Lead Patient Services Transporter to oversee daily transport operations, ensuring patient safety and throughput. You will train and support transport staff, dispatchers, and management, promoting productivity and quality improvements.

The role emphasizes infection control, equipment maintenance, and adherence to safety protocols, with a focus on teamwork and dependable attendance in a hospital setting.