Lead Patient Service Rep - Front Desk & Care Ops

UC San Diego Health; San Diego (CA); On-site; USD 70,000 - 93,000; Full time

Job summary

UC San Diego Health is seeking a Lead Patient Service Representative for Repro Medicine to oversee front-end duties, train staff, and manage patient access workflows across clinics including OBGYN and Express. The role supports the Clinic Manager and drives service improvements.

Responsibilities include coordinating referrals, authorizations, and front-desk operations while ensuring high-quality patient service and efficient clinic flow in a busy ambulatory environment.

Qualifications

• Minimum of four years related experience including supervisory experience in a large healthcare setting.
• Recent experience in OBGYN, Optometry or related clinics within two years.
• Strong knowledge of ambulatory office practices and patient access workflows.

Responsibilities

• Lead front-end duties including reception, call center, referrals and authorizations.
• Coach junior staff and oversee templates, office purchases and process improvements.

Skills

Supervisory experience

Front office administration

Ambulatory setting

Payment processing

Insurance navigation

Tools

Excel

PowerPoint

Word

Job description

UC San Diego Health is seeking a Lead Patient Service Representative for Repro Medicine to oversee front-end duties, train staff, and manage patient access workflows across clinics including OBGYN and Express. The role supports the Clinic Manager and drives service improvements.

Responsibilities include coordinating referrals, authorizations, and front-desk operations while ensuring high-quality patient service and efficient clinic flow in a busy ambulatory environment.