Lead, Patient Financial Services & Billing Operations

Great Plains Health; North Platte (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Great Plains Health in North Platte is seeking a Lead Patient Representative to support the Patient Financial Services team. You will oversee billing, insurance follow-up, denials management, cash application, credit management, and vendor management, while mentoring staff.

You will participate in onboarding, monitor production and quality statistics, and escalate issues as needed, collaborating with hospital departments to ensure smooth financial operations.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Perform scheduled audits of billing, collections, denials, credits, cash application and vendor management.
• Actively participates in daily huddles, one-on-ones, weekly/monthly meetings as well staff onboarding and annual evaluations.
• Actively participates in training and orientation of new employees, development of new workflows and re-education of existing staff as needed.
• Participates in the development, implementation and/or maintenance of all Patient Financial Services related software systems and products, including but not limited to billing clearinghouses, denials software, and payer websites and tools.
• Meets and/or exceeds assigned key performance indicators within Patient Financial Services, including but not limited to clean claim rates, DNFB rates, AR Aging, denials reductions as well as any specified vendor performance and credits reductions.

Education

High school diploma or equivalent

Job description

Great Plains Health in North Platte is seeking a Lead Patient Representative to support the Patient Financial Services team. You will oversee billing, insurance follow-up, denials management, cash application, credit management, and vendor management, while mentoring staff.

You will participate in onboarding, monitor production and quality statistics, and escalate issues as needed, collaborating with hospital departments to ensure smooth financial operations.