Lead Patient Care Coordinator

Adventist Health; St. Helena (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

St. Helena Hospital, part of Adventist Health, seeks an operations-focused front office manager to oversee day-to-day business operations of the front desk, manage admitting/receptionist/clerical duties and support efficient scheduling for the department.

This role also leads clerical staff, coordinates with departments, handles patient intake, insurance data, and billing-related information while ensuring quality customer service in a busy outpatient environment.

Qualifications

• Preferred: High School Education/GED or equivalent.
• Preferred: Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience.
• Preferred: Five years' relevant experience.

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom. Processes complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects and activities as needed. Registers/pre-registers patients. Assists with the establishment and maintenance of inventory control. Schedules patients examination requests as requested.
• Coordinates health information storage and filing for the department. Completes and forwards all required information, charts, records, documents and/or films as requested. Maintains department records, reports, statistics. Supervises all filing activities for department. Orders and maintains office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits.
• Provides appropriate forms to billing and other departments. Assists with maintenance of healthcare facility forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Digitizes films from prior studies. Receives payment from attorneys for copying health information files, films or creating CDs. Coordinates the storage of health information files, films, etc., in the assigned storage area. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed.
• Performs other job-related duties as assigned.

Education

High School Education/GED or equivalent

Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience

Five years' relevant experience

Job description

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast.

Job Summary

Manages day-to-day business operations of the front office. Manages a variety of admitting/receptionist/ clerical duties to facilitate the efficient processing and scheduling of patients for the department. Manages personnel needs of the clerical staff.

Job Requirements

Education and Work Experience

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Essential Functions

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom. Processes complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects and activities as needed. Registers/pre-registers patients. Assists with the establishment and maintenance of inventory control. Schedules patients examination requests as requested.
• Coordinates health information storage and filing for the department. Completes and forwards all required information, charts, records, documents and/or films as requested. Maintains department records, reports, statistics. Supervises all filing activities for department. Orders and maintains office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits.
• Provides appropriate forms to billing and other departments. Assists with maintenance of healthcare facility forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Digitizes films from prior studies. Receives payment from attorneys for copying health information files, films or creating CDs. Coordinates the storage of health information files, films, etc., in the assigned storage area. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.