LEAD PATIENT ACCOUNT REP FOLLOW UP

Cooper University Health Care; Camden (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cooper Norcross Health seeks an experienced billing specialist to manage insurance verifications and patient communications regarding co-pays, deductibles, and balances. You will serve as the primary contact for assigned CBO Patient Account vendors and deliver outstanding customer service.

You will interface with all levels of staff and management, analyze accounts receivable, identify trends, and resolve active and bad debt balances to keep revenue flowing.

Qualifications

• Insurance verification and patient communication regarding co-payment, deductible, etc. functions.
• Provides excellent customer service.
• Interfaces with all levels of Staff and Management.
• Analyzes accounts receivable, identifying issues/trends.

Responsibilities

• Insurance verification and patient communication regarding co-payment, deductible, etc. functions.
• Primary contact for assigned CBO Patient Account vendors.
• Provides excellent customer service.
• Follow up and resolve active and bad debt account balances.
• Interfaces with all levels of Staff and Management.
• Analyzes accounts receivable, identifying issues/trends.

Skills

Insurance verification

Patient communication

Customer service

Education

High School Diploma or Equivalent

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Insurance verification and patient communication regarding co-payment, deductible, etc. functions.
• Primary contact for assigned CBO Patient Account vendors.
• Provides excellent customer service.
• Follow up and resolve active and bad debt account balances.
• Interfaces with all levels of Staff and Management.
• Analyzes accounts receivable, identifying issues/trends.

Experience Required

5+ years billing/patient accounting experience.

Education Requirements

High School Diploma or Equivalent required.