Lead Patient Access Representative

Sagewell; Nebraska; On-site; USD 65,000 - 85,000; Full time

Job summary

Syracuse Area Health in Syracuse, NE is seeking a Lead Patient Access Representative to manage staff schedules and ensure optimal coverage across shifts. You will support EMR optimization, training, and ensure accurate registration and admissions.

The role focuses on staffing efficiency, excellent customer service, and proactive problem solving with no holidays and no weekends. Full-time, benefiting position in a hospital setting.

Qualifications

• High school graduate or equivalent required.
• Associates level college degree in business or healthcare preferred.
• Minimum of 2 years’ experience in healthcare services such as admissions, accounts receivable, or patient financial services.
• Experience with electronic medical records, computer systems and data entry.
• Independent problem-solving skills and self-directed work experience.
• Demonstrated excellent customer service skills.
• Excellent written and verbal communication skills.
• Well organized and detail oriented.
• Previous supervisory experience preferred.

Responsibilities

• Leads the coordination and management of the Patient Access staff schedules across all shifts.
• Proactively addresses staffing needs and arranges coverage for absences.
• Supports the Revenue Cycle Director in implementing processes for staff efficiency and EMR accuracy.
• Serves as the organizational Patient Access EMR super user for workflow optimization, troubleshooting, testing and training.
• Ensures efficient and accurate registration, scheduling and admission processes.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team leadership

Attention to detail

Education

High school diploma or equivalent

Associates degree in business or healthcare (preferred)

Tools

EMR systems

Scheduling software

Data entry/computer systems

Job description

Lead Patient Access Representative# Lead Patient Access RepresentativeHot JobSyracuse Area Health - Syracuse, NE 68446## OverviewPosition TypeFull TimeJob Shift8am-5pm## DescriptionLeads the coordination and management of the hospital Patient Access staff schedules to ensure adequate departmental coverage across all shifts, proactively addressing staffing needs, arranging coverage for planned and unplanned absences, and adjusting assignments to support patient access operations while maintaining service excellence and operational efficiency. Assists the Revenue Cycle Director in implementing and monitoring processes and procedures to ensure staff efficiency, EMR accuracy, and exceptional customer service. Serves as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to ensure efficient and accurate registration, scheduling, and admission processes.This position is a full-time, benefited position, totaling 40 hours per week. No holidays, no weekends!## Qualifications**QUALIFICATIONS:*** High school graduate or equivalent required* Associates level college degree in business or healthcare preferred* Minimum of 2 years’ experience in healthcare services such as, but not limited to admissions, accounts receivable, and/or patient financial services* Experience with electronic medical records, computer systems and data entry* Independent problem-solving skills and self-directed work experience* Demonstrated excellent customer service skills* Excellent written and verbal communication skills* Well organized and detail oriented* Previous supervisory experience preferred