Parking Valet Lead

University of California, San Francisco; San Francisco (CA); On-site; USD 35,927 - 48,395; Full time

Job summary

A leading educational institution in San Francisco is seeking a Parking Representative Lead to oversee valet attendants and customer service staff. The ideal candidate should possess a valid California Driver’s License, at least 2 years of relevant experience, and excel in customer service. The role emphasizes adherence to operational procedures and delivering exceptional service to the public. This position offers a competitive hourly wage range of $26.08 - $35.13.

Qualifications

• Valid California Driver’s License with an excellent driving record.
• Minimum of 2 years of valet or related parking industry experience.
• Ability to read, write, and communicate clearly.

Responsibilities

• Lead valet attendants and customer service ambassadors.
• Ensure effective operations of parking services.
• Act in accordance with departmental procedures.

Skills

Customer service

Driving skills

Basic computer skills

Basic math skills

Education

High School diploma/GED

Job description

Overview

Under general supervision of the Parking Manager/Supervisor, the Parking Representative Lead performs a variety of job functions within the Transportation Department. The primary job functions include leading valet attendants, customer service ambassadors, cashiers, and parking enforcement officers.

Responsibilities

• Act in accordance with departmental procedures and standards for daily operations as set forth in the Transportation Services Operation manual.
• Serve as an ambassador and/or greeter for Transportation programs and services as needed.
• Directly responsible for daily job activities of staff within the Parking Representative series, ensuring effective and efficient operation during each business day.
• Be willing to work at any assigned UCSF location on short notice and work overtime as needed.

Qualifications

• Valid California Driver’s License with an excellent driving record. Applicants must present a current copy of their DMV record with the application/resume. Class C with CA DMW H6 Driving Record Report.
• Minimum of 2‑year valet and/or related parking industry work experience.
• High School diploma/GED or equivalent combination of education and work experience.
• Ability to read, write, and communicate clearly and effectively.
• Ability to operate manual, automatic, and electric vehicles in and out of tight parking spaces quickly and efficiently.
• Basic computer skills for valet operations administrative duties.
• Perform basic mathematical calculations.
• Professional, courteous, efficient manner with the public, faculty, staff, and co‑workers and ability to function well under stress.
• Exceptional attendance, punctuality, and excellent customer service.
• Act in accordance with organizational policies, procedures, and standards.

Preferred Qualifications

• Experience working in a health or medical center related environment.
• Supervisory work‑related experience.
• Two (2) years of related knowledge within the parking industry.
• Experience with license plate recognition enforcement systems.

License/Certification

• Valid California Driver’s License with an excellent driving record. Applicants must present a current copy of their DMV record. Class C with CA DMW H6 Driving Record Report.

Benefits

The salary range for this position is $26.08 - $35.13 per hour. For more information on benefits and total compensation, visit UCSF Compensation & Benefits.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.