Lead Outdoor Activities Guide & Mentor

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC seeks a Lead Activities Specialist to mentor the Activities team, deliver exceptional guest experiences, and lead revenue-generating programs across outdoor tours and experiences.

You will train Attendants and Compass Associates, ensure safety standards, coordinate reservations and equipment, and develop new recreational offerings that showcase Palmetto Bluff and the Lowcountry.

Qualifications

• Minimum of 2 years of experience in outdoor recreation, guiding, hospitality, tourism, or a related field.
• Experience leading tours, instructing activities, or training team members preferred.
• Strong passion for guest service and creating memorable experiences.

Responsibilities

• Demonstrate expert knowledge of Palmetto Bluff, the Lowcountry ecosystem, the May River estuary, Gullah Geechee culture and history, local wildlife, landscapes, and outdoor recreation practices.
• Serve as the lead guide for a variety of recreational activities including Duffy Boat Tours, cycling tours, architecture tours, archery instruction, support naturalist programs, and specialty experiences.
• Lead the onboarding, training, coaching, and development of Activities Attendants and Compass Associates.
• Ensure associates are properly trained and confident in leading tours, operating equipment, interacting with guests, and adhering to all safety standards.
• Assist, mentor, and train team members in guest service standards, safety procedures, activity operations, and equipment management.
• Lead ongoing development efforts to ensure team members are knowledgeable, confident, and capable of independently leading activities and tours.
• Assist with the daily operation, maintenance, and rental of recreational equipment.
• Provide exceptional service to members and guests by assisting with activity reservations, equipment rentals, equipment repairs, and operational needs.
• Research, develop, and implement new recreational programs and experiences that enhance the guest experience and generate revenue.
• Assist with the planning and execution of special events, holiday programming, children's activities, and year-round experiences.
• Ensure all activities are conducted safely and in accordance with company policies, procedures, and risk management standards.
• Maintain a clean, organized, and professional work environment.
• Act as a departmental leader by promoting teamwork, accountability, and Montage standards of excellence.
• Serve as a role model for service, professionalism, communication, and operational execution within the department.

Skills

Outdoor recreation experience

Guest service

Leadership

Training

Communication

Job description

Montage Hotels & Resorts in Bluffton, SC seeks a Lead Activities Specialist to mentor the Activities team, deliver exceptional guest experiences, and lead revenue-generating programs across outdoor tours and experiences.

You will train Attendants and Compass Associates, ensure safety standards, coordinate reservations and equipment, and develop new recreational offerings that showcase Palmetto Bluff and the Lowcountry.