Customer Service Coordinator

ryder; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Holidays

Employee benefits

Job summary

Ryder in the United States is seeking an Account Coordinator to manage day-to-day service for e-commerce fulfillment accounts, helping customers understand order and inventory status while keeping internal teams aligned on issues.

Responsibilities include monitoring performance, preparing reports, supporting reviews, and identifying opportunities for improvement across fulfillment operations.

Qualifications

• Bachelor’s degree in business, logistics, transportation, or a related area.
• At least two years of industry-related experience, including fulfillment and logistics.
• Strong written and verbal communication, planning, organization, interpersonal, and customer-service skills.
• Analytical and problem-solving ability, including interpreting complex statistical information and paying close attention to detail.
• Computer proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint.
• Advanced working knowledge of the listed fulfillment, transportation, and account systems and statistical or transportation analysis tools.

Responsibilities

• Respond to customer questions and work with the customer success lead and internal specialists to resolve service issues.
• Monitor account performance indicators, investigate causes of gaps, and track follow-up through resolution.
• Process and review customer data, prepare reports, and respond to account-specific information requests.
• Support monthly and quarterly account reviews by preparing relevant analysis and presentation materials.
• Monitor quality and identify, quantify, and present opportunities to improve assigned accounts.
• Assist with projects and improvement initiatives, including preparing supporting documents as needed.

Skills

Written communication

Verbal communication

Planning

Organization

Customer service

Analytical skills

Problem solving

Excel

Word

Access

PowerPoint

Education

Bachelor’s degree in business, logistics, transportation, or related area

Tools

Microsoft Office

Excel

Word

Access

PowerPoint

Job description

Role overview

Coordinate day-to-day service for e-commerce fulfillment accounts, helping customers understand order and inventory status while keeping internal teams aligned on issues and expectations. The role combines customer communication, operational reporting, performance monitoring, and continuous-improvement support for logistics and fulfillment work.

Responsibilities

• Respond to customer questions and work with the customer success lead and internal specialists to resolve service issues.
• Monitor account performance indicators, investigate causes of gaps, and track follow-up through resolution.
• Process and review customer data, prepare reports, and respond to account-specific information requests.
• Support monthly and quarterly account reviews by preparing relevant analysis and presentation materials.
• Monitor quality and identify, quantify, and present opportunities to improve assigned accounts.
• Assist with projects and improvement initiatives, including preparing supporting documents as needed.

Requirements

• Bachelor’s degree in business, logistics, transportation, or a related area.
• At least two years of industry-related experience, including experience in fulfillment and logistics.
• Strong written and verbal communication, planning, organization, interpersonal, and customer-service skills.
• Analytical and problem-solving ability, including interpreting complex statistical information and paying close attention to detail.
• Computer proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint.
• Advanced working knowledge of the listed fulfillment, transportation, and account systems and statistical or transportation analysis tools.

Nice to have

• Experience creating and delivering effective presentations.

Benefits and work setup

• The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time; travel is not required.
• The listing gives hourly pay of up to $25, based on experience, and describes medical, dental, vision, retirement savings, paid time off, holidays, and other employee benefits. Eligibility and plan terms apply.