Lead Order Fulfillment

Jackson Dawson; Southgate (MI); On-site; USD 28,000 - 29,000; Full time

Job summary

Jackson Dawson in Southgate, MI, seeks a Lead Fulfillment Specialist to oversee daily order fulfillment, guide the team, and ensure accurate, timely shipments for e-commerce and client programs.

The role emphasizes leadership, problem-solving, and communication skills to maintain high customer service standards while optimizing operations and compliance with program requirements.

Qualifications

• Leadership experience in fulfillment, warehouse, or logistics environments.
• Strong multitasking and organizational abilities.
• Excellent communication across teams and levels.
• Analytical mindset with problem-solving skills.
• Detail-oriented with accuracy under pressure.
• Experience driving process improvements in fulfillment workflows.

Responsibilities

• Serve as the primary point of contact for the fulfillment team and provide day-to-day direction.
• Train, onboard, and mentor new staff on processes and standards.
• Monitor productivity, workload, and accuracy to meet SLAs and deadlines.
• Coordinate daily operations and adjust priorities as needed.
• Perform quality checks on orders and data entry for accuracy.
• Troubleshoot issues across orders, inventory, and shipping systems.
• Partner with management to implement efficiency improvements.
• Assist with reporting and leadership communications on status updates.
• Support inventory activities including cycle counts and stock monitoring.
• Act as SME for shipping platforms and client program requirements.
• Foster a collaborative, accountable team environment.

Skills

Leadership

Multitasking

Communication

Problem solving

Attention to detail

Process improvement

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Southgate, MI, US

Salary Range: $20.00 To $21.00 Hourly

Overview

The Lead Fulfillment Specialist is responsible for overseeing daily order fulfillment operations while actively participating in the preparation, processing, and shipment of orders for e-commerce and client programs. This role serves as a key resource for the fulfillment team, ensuring orders are completed accurately, efficiently, and on time while maintaining high standards of customer service.

The Lead Fulfillment Specialist coordinates workflow priorities, provides guidance and training to team members, monitors quality and productivity, and helps resolve fulfillment and shipping issues. This individual acts as a liaison between team members and management, supports process improvements, and ensures compliance with program requirements and shipping standards.

The ideal candidate is a highly organized, detail-oriented professional with strong leadership, problem-solving, and communication skills. They are comfortable managing multiple priorities, adapting to changing business needs, and fostering a positive, collaborative team environment while delivering an exceptional customer experience.

• Pay rate: $20.00 - $21.00/per hour
• Schedule: Monday - Friday, 8:00am - 4:00pm

Responsibilities

• Serve as the primary point of contact for fulfillment team members, providing guidance, support, and day-to-day direction.
• Train, onboard, and mentor new fulfillment staff on processes, systems, quality standards, and program requirements.
• Monitor team productivity, workload distribution, and fulfillment accuracy to ensure service level agreements and program deadlines are met.
• Coordinate daily fulfillment operations and adjust priorities as needed to address changing business and client requirements.
• Conduct quality control reviews of orders, shipments, and data entry to ensure accuracy and compliance with program standards.
• Troubleshoot order, inventory, shipping, and system issues, escalating concerns when appropriate and helping identify solutions.
• Partner with management to develop and implement process improvements that increase efficiency, accuracy, and customer satisfaction.
• Assist with reporting, tracking key performance metrics, and communicating fulfillment status updates to leadership.
• Support inventory management activities, including cycle counts, reconciliation, and monitoring stock levels for fulfillment programs.
• Act as a subject matter expert for shipping platforms, fulfillment procedures, and client-specific program requirements.
• Foster a positive, collaborative team environment and promote accountability, professionalism, and continuous improvement.
• Assist management with scheduling, resource planning, and coverage coordination to ensure operational needs are met.

Qualifications

• Previous experience leading, training, or mentoring team members in a fulfillment, warehouse, logistics, or customer service environment preferred.
• Demonstrated ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong problem-solving, decision-making, and organizational skills.
• Experience monitoring performance metrics and identifying opportunities for process improvement.
• Ability to effectively communicate and collaborate across departments and with leadership.
• Proven ability to work in a fast-paced environment and adapt to changing priorities.