Lead Ophthalmic Assistant/Tech - Clinic Leader

Horizon Eye; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Horizon Eye in Charlotte, NC seeks a Lead Certified Ophthalmic Assistant/Technician to oversee daily clinic flow, scheduling, and front-to-back operations. You will coordinate pod assignments, assist physicians, and train staff while maintaining high service standards.

The role requires COT certification (or ophthalmic assistant), strong NextGen experience, and excellent communication and organizational skills to ensure efficient patient care during day shifts.

Qualifications

• Certified Ophthalmic Assistant certification; prefer COT.
• Efficiently perform workups, scribing, and maintain clinic flow.
• Ability to lead and provide guidance in all situations.
• Thorough knowledge of NextGen and data entry impact.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Updates and communicates pod policies and procedures to clinical staff.
• Acts as a liaison between Clinical Operations Manager and clinic staff.
• Provides input to improve clinic efficiency and productivity.
• Assists in training and evaluating clinical staff.
• Monitors staff for policy compliance and schedules.
• Maintains team schedule including early/late shifts and lunch rotation.
• Monitors hours to minimize overtime and adjust patient flow.
• Oversees equipment maintenance and calibration; reports status.
• Attends Lead Technician meetings and required individual meetings.
• Coordinates patient information such as dismissals and no-shows.
• Assists in triage for patient calls and walk-ins.
• Responds to NextGen tasks within expectations.
• Presents a positive image and promotes customer service excellence.

Skills

Ophthalmic assistant certification (C/

Lead and guide clinic team

NextGen knowledge

Organizational and time management

Excellent communication and Interp.

Scribing and clinical workups

Tools

NextGen

Job description

Horizon Eye in Charlotte, NC seeks a Lead Certified Ophthalmic Assistant/Technician to oversee daily clinic flow, scheduling, and front-to-back operations. You will coordinate pod assignments, assist physicians, and train staff while maintaining high service standards.

The role requires COT certification (or ophthalmic assistant), strong NextGen experience, and excellent communication and organizational skills to ensure efficient patient care during day shifts.