Lead Certified Ophthalmic Assistant/Technician

Horizon Eye; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Horizon Eye in Charlotte, NC seeks a Lead Certified Ophthalmic Assistant/Technician to oversee daily clinic flow, scheduling, and front-to-back operations. You will coordinate pod assignments, assist physicians, and train staff while maintaining high service standards.

The role requires COT certification (or ophthalmic assistant), strong NextGen experience, and excellent communication and organizational skills to ensure efficient patient care during day shifts.

Qualifications

• Certified Ophthalmic Assistant certification; prefer COT.
• Efficiently perform workups, scribing, and maintain clinic flow.
• Ability to lead and provide guidance in all situations.
• Thorough knowledge of NextGen and data entry impact.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Updates and communicates pod policies and procedures to clinical staff.
• Acts as a liaison between Clinical Operations Manager and clinic staff.
• Provides input to improve clinic efficiency and productivity.
• Assists in training and evaluating clinical staff.
• Monitors staff for policy compliance and schedules.
• Maintains team schedule including early/late shifts and lunch rotation.
• Monitors hours to minimize overtime and adjust patient flow.
• Oversees equipment maintenance and calibration; reports status.
• Attends Lead Technician meetings and required individual meetings.
• Coordinates patient information such as dismissals and no-shows.
• Assists in triage for patient calls and walk-ins.
• Responds to NextGen tasks within expectations.
• Presents a positive image and promotes customer service excellence.

Skills

Ophthalmic assistant certification (C/

Lead and guide clinic team

NextGen knowledge

Organizational and time management

Excellent communication and Interp.

Scribing and clinical workups

Tools

NextGen

Job description

Lead Certified Ophthalmic Assistant/Technician# Lead Certified Ophthalmic Assistant/TechnicianCotswold - Charlotte, NC 28211## OverviewLevelExperiencedPosition TypeFull TimeJob ShiftDayTravel PercentageUp to 50%CategoryHealth Care## Description**POSITION SUMMARY****:**Monitor daily clinic flow including employee assignments in addition to specific pod responsibility such as technical and clerical functions. Works closely with Clinical Operations Manager to coordinate employee and physician schedules and assist in promoting an efficient and productive clinic. Assists Physicians with examinations, testings, treatments and administrative duties. **ESSENTIAL DUTIES AND RESPONSIBILITIES**:* Updates and communicates pod policies and procedures to clinical staff.* Acts as a liaison between Clinical Operations Manager and the clinic staff.* Provides input to Clinical Operations Manager to improve clinic efficiency and productivity.* Assists the Clinical Operations Manager in the training and evaluating of clinical staff. Provides input to Clinical Operations Manager for employee review.* Monitors clinical staff for compliance with clinic policies.* Maintains team schedule for early and late evenings, as well as the lunch rotation, including themselves, on the early/late rotation (ex: if clinic typically has clinic hours after 5:00, the Lead should be on the schedule for at least one late night), to ensure efficient clinic flow.* Monitors team hours to minimize over time and make changes to the schedule as patient flow allows, communicating to the Clinical Operations Manager when appropriate.* Maintains knowledge of all aspects of the clinic, such as front desk, medical records, surgery scheduling, and Call Center for coordination purposes.* Oversees maintenance and calibration of equipment and report status or issues to Clinical Operations Manager.* Completes tasks requested by Physicians and delegates as appropriate.* Attends regular Lead Technician meetings, and individual meetings as required.* Coordinates patient information such as dismissals, no shows, returning calls and STAT messages, missing encounters, etc.* Assists in triage for all patient calls and walk-ins (go to person on the team).* Responds to NextGen tasks within expectations.* Portrays a positive image with all HEC staff and doctors, and promotes excellence in customer service.## Qualifications**PREFERRED QUALIFICATIONS:** 1. Certified Ophthalmic Assistant certification; prefer COT.2. Efficiently perform-work ups, scribing, and maintain a consistent flow of the clinic.3. Ability to lead and provide guidance in all situations.4. Thorough knowledge of NextGen and impact of data entered.5. Strong organizational and time management skills.6. Excellent communication and interpersonal skills required