Lead Operations & Process Specialist / Staffing Operations Specialist

EPAM Systems; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

EPAM Systems in the LATAM region seeks a Lead Operations & Process Specialist to bring structure and efficiency to staffing and supply operations. You will streamline bench management, resource utilization, and day-to-day workflows.

You thrive at turning ambiguity into clear processes, documenting scalable ways of working, and coordinating stakeholders to deliver reliable staffing outcomes across teams in Spanish and English.

Qualifications

• 2+ years of experience in an IT company.
• Fluency in Spanish and English for professional communication.
• Strong organizational and detail-orientation skills.

Responsabilités

• Build and optimize staffing and supply operational processes.
• Identify gaps in workflows and design efficient solutions.
• Document processes and establish scalable ways of working.
• Coordinate stakeholders for smooth daily staffing in LATAM.
• Drive operational improvements with ownership and initiative.

Connaissances

Spanish

English

Structured thinking

Analytical skills

Problem solving

Process design

Stakeholder communication

Attention to detail

Ownership

Independent work

Description du poste

We are looking for a Lead Operations & Process Specialist / Staffing Operations Specialist to bring structure, clarity, and efficiency to staffing and supply operations in the LATAM region. If you excel at making sense of complex situations, turning ambiguity into clear processes, and establishing robust systems for resource and staffing management, this role is for you.

Responsibilities

• Build, structure, and optimize operational processes within the staffing & supply function, including bench management and resource utilization
• Dive into complex, evolving workflows, identify operational gaps, and design efficient solutions
• Document processes and establish clear, scalable ways of working across teams
• Coordinate stakeholders and ensure smooth, reliable execution of day-to-day staffing and operations in the LATAM region
• Support staffing activities in the region and handle staffing escalations
• Drive initiatives independently and take ownership of operational improvements
• Collaborate effectively with stakeholders across teams to align on priorities and solutions

Requirements

• 2+ years of previous experience in an IT company is highly desirable
• Native proficiency in Spanish and strong fluency in English for professional communication
• Skills in structured thinking and an analytical, problem-solving mindset
• Capability to navigate ambiguity and turn complex, unstructured information into clear, structured, and actionable processes
• Showcase of a process-oriented mindset with a passion for bringing order to chaos
• Strong organizational skills and high attention to detail
• Proactivity and ownership to lead and drive things forward
• Capability to work independently in a fast-paced, evolving environment
• Strong communication skills to effectively collaborate with stakeholders