Chief Operations & Process Specialist / Staffing Operations Specialist

EPAM Systems; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

EPAM Systems seeks a Chief Operations & Process Specialist to bring order and transparency to staffing and resource functions across LATAM. You will design workflows, optimize processes, and build reliable workforce systems to support regional needs.

Lead initiatives end-to-end, align multiple stakeholders, and convert complex scenarios into scalable, repeatable solutions, using both Spanish and English for collaboration.

Qualifications

• Fluency in Spanish at native level with professional English skills for workplace interactions.

Responsibilities

• Design and refine workflow systems tied to staffing and supply duties, including bench oversight and talent utilization.
• Investigate shifting, intricate operational flows to spot inefficiencies and craft practical remedies.
• Produce thorough documentation while establishing repeatable, scalable methods for teams to follow.
• Align stakeholders so that everyday staffing and operational tasks run consistently and dependably throughout LATAM.
• Assist with regional staffing needs and resolve escalated staffing concerns.
• Lead initiatives independently, owning operational improvements from start to finish.
• Work closely with colleagues across departments to agree on priorities and shape joint solutions.

Skills

Bilingual Spanish/English

Process design

Workflow optimization

Stakeholder alignment

Analytical thinking

Problem solving

Self-starting

Job description

We're seeking a Chief Operations & Process Specialist / Staffing Operations Specialist to bring order, transparency, and streamlined execution to staffing and resource functions across Latin America. If untangling complicated scenarios, converting uncertainty into structured frameworks, and building reliable workforce systems excites you, this role fits.

Responsibilities

• Design and refine workflow systems tied to staffing and supply duties, including bench oversight and talent utilization
• Investigate shifting, intricate operational flows to spot inefficiencies and craft practical remedies
• Produce thorough documentation while establishing repeatable, scalable methods for teams to follow
• Align stakeholders so that everyday staffing and operational tasks run consistently and dependably throughout LATAM
• Assist with regional staffing needs and resolve escalated staffing concerns
• Lead initiatives independently, owning operational improvements from start to finish
• Work closely with colleagues across departments to agree on priorities and shape joint solutions

Requirements

• Minimum of 3 years working inside a technology-focused organization is strongly preferred
• Fluency at a native level in Spanish, paired with solid professional English skills for workplace interactions
• Knack for organized reasoning combined with sharp analytical and problem-solving abilities
• Comfort with uncertainty, along with talent for converting messy, unstructured details into coherent, actionable workflows
• Genuine enthusiasm for process design and restoring order amid disorder
• Exceptional organizational capability paired with meticulous attention to detail
• Self-starting attitude and willingness to take charge and push projects forward
• Comfort operating solo within a quickly shifting, unpredictable workplace
• Solid interpersonal communication skills enabling smooth teamwork with various stakeholders