Lead Open Records Coordinator

Department-of-Family-and-Protective-Services; Austin (TX); Hybrid; USD 45,000 - 71,000; Full time

Benefits offered by this job

100% paid health insurance

Retirement plans

Paid vacation, holidays, and sickLeave

Optional dental, vision, and life ins.

Flexible spending accounts

Employee discounts

Job summary

Department of Family and Protective Services in Austin seeks a Lead Open Records Coordinator to manage the open records program, coordinate with legal counsel, and supervise staff. The role emphasizes safeguarding confidentiality while providing timely, compliant responses to information requests.

The position covers complex records management tasks, training, and cross‑divisional collaboration within a state department that supports families and vulnerable populations.

Qualifications

• Knowledge of the Public Information Act and related statutes.
• Understanding of foundational records management principles and practice.
• Proficiency with Microsoft Office tools for reporting and analysis.
• Ability to analyze data, prepare records, and present guidance clearly.
• Strong written and verbal communication with diverse stakeholders.
• Ability to develop training and travel across agency sites as needed.

Responsibilities

• Coordinate and assist with responding to agency records requests with legal counsel and staff.
• Ensure timely responses under the Public Information Act and other laws.
• Redact confidential records and oversee redaction quality and release.
• Oversee filing systems design, setup, and maintenance.
• Maintain accurate data in records tracking and inventory systems.
• Supervise staff as needed and prepare management reports.

Skills

Public Information Act knowledge

Records management theory

Microsoft Office

Data analysis

Report writing

Communication skills

Tools

Microsoft Office Suite

Job description

Career Opportunities: Lead Open Records Coordinator (22765)

Posting ID22765-Posted10/27/2026-Dept of Family & Protectve Svc-Records Management-Office and Administrative Support-Eligible for Telework-b. $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title

• Functional Title: Lead Open Records Coordinator
• Job Title: Records Analyst III
• Agency: Dept of Family & Protectve Svc
• Department: Records Management
• Posting Number: 22765
• Closing Date: 11/10/2026
• Posting Audience: Internal and External
• Occupational Category: Office and Administrative Support
• Salary Range: $4,020.33-$6,335.66
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-19
• Shift: Day
• Additional Shift: None
• Telework: Eligible for Telework
• Travel: Up to 10%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility Location:
• Job Location City: AUSTIN
• Job Location Address: 4900 N LAMAR BLVD
• Other Locations: None
• MOS Codes: 42A,YN,YNS

Brief Job Description

The Records Analyst III performs advanced (senior-level) records and information management work in DFPS’ Records Management Group (RMG) Division to protect, provide, and preserve the agency’s records. Work involves overseeing and designing, evaluating, reviewing, recommending, implementing, updating, and maintaining DFPS’ records and information management program, specifically with the Open Records area. The position may supervise the work of others and works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs)

• Coordinates and assists with responding to agency records requests with legal counsel and other employees, gathers appropriate records in accordance with the Public Information Act and other applicable laws, ensures appropriate redaction and release based on entitlement, and oversees cost estimates when applicable.
• Ensures responses to requests for governmental records is within the time period mandated by the Texas Public Information Act and other state statutes.
• Coordinates the gathering of the requested information within all divisions of DFPS and disseminates requests to appropriate departments.
• Redacts or reviews redaction in confidential records before releasing documents to entitled parties.
• Oversees the design and implementation of filing systems and filing procedures.
• Ensures the entry of data into records request tracking and inventory systems is accurate to facilitate retrieval, distribution, and disposition of agency records.
• Oversees staff properly analyzes, validates, and researches all requests for records, ensuring appropriate routing and timeliness. Assists as needed.
• Prepares, edits, and submits reports to management on work product.
• Oversees the classification, storage, access, and retrieval of agency records and information.
• Assists in the planning and coordination of agency-wide records and information management program, including records creation, retention, retrieval, maintenance, protection, storage, and disposition.
• Stays current on federal and state records and information management law and applicable rules and agency policy and procedures.
• Maintains proficiency in current technology applicable to records and information management and related technology.
• Coordinates, develops, and conducts records management training for agency staff and contractors.
• Develops and presents records and information management education programs for agency staff and contractors, including consultative services and technical assistance as required.
• Assess training needs and develop program and schedule to meet those needs.
• Conceptualize training materials based on data and research.
• Advises and assists agency staff on a variety of matters related to records and information

management including the most complex and sensitive records.

• Collaborates with the record liaisons for purposes of training, recommendations for procedures and implementation in each business area.
• Verbal and written communication with internal and external customers on questions or concerns regarding records products and services, while also following agency guidance and observing any legal restrictions on information sharing.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the management of records.

• Reviews the effectiveness of the agency’s record-keeping practices and records management systems and proposes recommendations for improvement.

systems and proposes recommendations for improvement.

• Prepares administrative reports, studies, and specialized research projects.
• Evaluates staff performance based on data and program standards.
• Performs quality assurance duties including monitoring, inspecting, and proposing measures to correct or improve final products and process compliance in order to meet established quality standards.
• May assist in developing and conducting surveys, inspections, or reviews to determine

compliance with records management requirements, laws, regulations, policies, and procedures.

• May supervise the work of others.
• Performs related work as assigned.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work on a regular and predictable schedule in accordance with agency leave policy

Knowledge, Skills and Abilities (KSAs)

Knowledge of foundational records management theory and practice;

Knowledge of records management laws, regulations, rules, policies and procedures; and concepts of information governance of various phases of records and information management.

Experience in interpreting and applying the Public Information Act.

Skill in the use of a computer and applicable software (e.g. Microsoft Suite).

Skill in planning and prioritizing work activities and delegating work assignments as needed.

Skill in research activities in a fast-paced business environment.

Skilled in developing reports and making presentations on work-related activities.

Skill in establishing and maintaining effective working relationships with various levels of personnel in governmental entities and external customers.

Ability to research, analyze, and evaluate data and information to formulate conclusions and communicate guidance verbally or in writing;

Ability to apply standardized information management strategies and procedures to unusual and/or critical situations;

Ability to follow and implement administrative procedures to maintain unit functions

Ability to maintain confidentiality of any information obtained in the position;

Ability to communicate effectively and timely with internal and external customers to manage issues and problems identified, problem-solve, and to