CPS Local Perm Admin Asst I

Department-of-Family-and-Protective-Services; Humble (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

100% paid health insurance for you

Retirement plans with lifetime monthly

Paid vacation/holidays

Flexible spending accounts

Employee discounts

Job summary

Texas Department of Family and Protective Services (DFPS) in Humble, TX seeks a CPS Local Perm Admin Asst I to provide administrative support for the regional CPS unit. The role includes data entry, filing, and coordinating referrals, while collaborating with staff and ensuring timely processing of duties.

We offer full-time employment with competitive state benefits, including health insurance, retirement plans, and paid time off.

Qualifications

• Graduation from high school or equivalent.
• One year full-time administrative support experience.
• Substitutions allowed: 30 semester hours may substitute for experience; MS Office experience acceptable.

Responsibilities

• Data entry into IMPACT and other electronic systems.
• Answer and screen telephone inquiries; route messages and record intake information.
• Prepare and maintain statistical reports, leave and personnel records; act as timekeeper; process purchase orders.
• Type correspondence, forms, travel vouchers, meeting notes and other documents.
• Provide program/agency information and referrals to resources.
• Monitor LPS referrals in Universal and I See You Mailboxes daily.
• Monitor transportation and visitation requests daily.
• Collaborate with staff and management; greet visitors and direct callers.
• Perform other duties to maintain unit operations.
• Promote diversity and attend work regularly.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry

Multitasking

Education

High school diploma

Tools

IMPACT system

Job description

Career Opportunities: CPS Local Perm Admin Asst I (22688)

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:CPS Local Perm Admin Asst I
Job Title:CPS Local Perm Admin Asst I
Agency:Dept of Family & Protectve Svc
Department:Region 6B CPS Dir Del - LPS
Posting Number:22688
Closing Date:11/10/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$2,481.75-$2,943.33
Pay Frequency: Monthly
Salary Group:TEXAS-A-09
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 50%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:HUMBLE
Job Location Address:3000 WILSON ROAD
Other Locations:None
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.

Essential Job Functions:

• Performs data entry into IMPACT and other electronic programs and systems.
• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit. Functions as the unit timekeeper and will process purchase orders as directed.
• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
• Provides program and agency information and/or makes referrals to other community resources.
• Monitors and processes LPS referrals received in a Universal and I See You Mailboxes daily.
• Monitors and processes transportation and visitation requests received in a Universal and I See You Mailbox daily.
• Works collaboratively with Administrative Assistances, Human Services Technicians, Caseworkers, Management and staff.
• Greets visitors, responds to general questions, and directs callers to proper location.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work‑related contacts.
• Attends work regularly in accordance with agency leave policy.

Registrations, Licensure Requirements, or Certifications:

None

Knowledge, Skills, & Ability:

• Knowledge of computers.
• Skill in using Microsoft Word, Excel, Outlook, or Windows environment.
• Skill in creating and maintaining various spreadsheets.
• Skill in working in an office supporting several staff members.
• Ability to effectively handle multiple assignments in a dynamic environment.

Initial Screening Criteria:

• Graduation from high school or equivalent
• One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

• Thirty semester hours from an accredited college or university may be substituted on a year-for-year basis for the required experience
• Experience using Microsoft software.
• Experience working in an office supporting several staff members.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.