Administrative Assistant

Department-of-Family-and-Protective-Services; Rockwall (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

100% paid health insurance for you

50% paid for eligible family members

Retirement plans with lifetime monthly

Paid vacation, holidays, and sickleave

Optional dental, vision, life ins.

Flexible spending accounts

Employee discounts

Job summary

Department of Family and Protective Services seeks an Administrative Assistant to provide essential clerical support to the CPS FBSS unit in Rockwall. You will handle data entry, file management, front-desk interactions, and routine inquiries, ensuring continuity of operations and adherence to policy.

Ideal candidates will have a high school diploma, one year of administrative support experience, and proficiency with Microsoft software.

Qualifications

• Knowledge of computers and basic software tools.
• Proficiency with Microsoft Works or Windows environments.
• Experience supporting multiple staff in an office setting.
• Ability to handle several assignments simultaneously in a dynamic environment.

Responsibilities

• Provides administrative support to unit supervisor and staff.
• Interacts with DFPS staff and the general public.
• Performs data entry and records management as needed.
• Greets visitors and directs callers to the proper location.
• Attends work regularly and adheres to agency policies.

Skills

Computers

Microsoft Works/Windows

Office support for multiple staff

Multitasking in dynamic environments

Education

High school diploma or equivalent

College credit substitutions (30 sem hrs)

Job description

Career Opportunities: Administrative Assistant (22484)

Posting ID22484-Posted10/20/2026-Dept of Family & Protectve Svc-Region 3E CPS Dir Del - FBSS-Protective Services-Not Eligible for Telework-a. $1 - $2999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title: Administrative Assistant
Job Title: CPS FBSS Unit Admin Asst I
Agency: Dept of Family & Protectve Svc
Department: Region 3E CPS Dir Del - FBSS
Posting Number: 22484
Closing Date: 11/03/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Range: $2,694.34-$3,404.91
Pay Frequency: Monthly
Salary Group: TEXAS-A-09
Shift: Day
Additional Shift: None
Telework: Not Eligible for Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: ROCKWALL
Job Location Address: 1203 SIGMA CT
Other Locations: None
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.

Essential Job Functions (EJFs):

• Performs data entry into IMPACT and other electronic programs and systems.
• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit. Functions as the unit timekeeper and will process purchase orders as directed.
• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
• Provides program and agency information and/or makes referrals to other community resources.
• Greets visitors, responds to general questions, and directs callers to proper location.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work‑related contacts.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of computers.
• Skill in using Microsoft Works or Windows environment.
• Skill in working in an office supporting several staff members.
• Ability to effectively handle multiple assignments in a dynamic environment.

Registrations, Licensure Requirements or Certifications:

None Required

Initial Screening Criteria:

• Graduation from high school or equivalent
• One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

• Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.

Additional Information:

Administrative Assistants may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age.Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Final Selection Criteria

• Experience using Microsoft software.
• Experience working in an office supporting several staff members.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.