CPS FBSS PD Clerk III

Department-of-Family-and-Protective-Services; Wichita Falls (TX); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

100% paid health insurance

Retirement plans

Paid vacation/holidays/sick leave

Optional dental/vision/life insurance

Flexible spending accounts

Employee discounts

Job summary

Department of Family and Protective Services in Wichita Falls, TX seeks a full-time CPS FBSS PD Clerk III to perform advanced clerical tasks including data handling, records maintenance, and interagency coordination. You’ll support multiple units, train others, and work with state agencies and the public.

The role requires strong Office/tech skills, independent work, and adherence to policy. Regular daytime hours apply with no telework option.

Qualifications

• High school graduate or equivalent.
• Two (2) years full-time administrative support/clerical or DFPS experience.
• Substitutions: six (6) college hours may substitute for the required experience.

Responsibilities

• Prepares and maintains statistical reports and personnel records for multiple units.
• Typese letters, forms, travel requests, notes and evaluations to support units.
• Provide program/agency information and referrals to community resources.
• Data entry into IMPACT and other systems.
• Answer inquiries, route messages, and manage mailboxes on special projects.

Skills

Microsoft Word

Excel

PowerPoint

TEAMS

CAPPS Financials

CAPPS

Data Warehouse

SharePoint

Independent work

Job description

Posting ID22756-Posted10/26/2026-Dept of Family & Protectve Svc-Region 2 CPS Dir Del - FBSS-Office and Administrative Support-Not Eligible for Telework- Other Locations (13) -a. $1 - $2999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title: CPS FBSS PD Clerk III
Job Title: CPS FBSS PD Clerk III
Agency: Dept of Family & Protectve Svc
Department: Region 2 CPS Dir Del - FBSS
Posting Number: 22756
Closing Date: 11/09/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $2,953.25-$3,946.25
Pay Frequency: Monthly
Salary Group: TEXAS-A-11
Shift: Day
Additional Shift: None
Telework: Not Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: WICHITA FALLS
Job Location Address: 925 LAMAR ST
Other Locations: Abilene; Ballinger; Bowie; Breckenridge; Brownwood; Eastland; Graham; Haskell; Seymour; Snyder; Sweetwater; Vernon; Wichita Falls
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X
8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description:

Performs advanced (senior-level) clerical work in areas such as bookkeeping, inventory control, statistics, employment, human resources, purchasing, mail processing, or accounting. Work involves coordinating clerical activities such as compiling and tabulating data, checking documents for accuracy, handling and transporting documents and/or stock and inventory, and maintaining files. May train others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. This position interacts routinely with community agencies, Texas Department of Family & Protective Services staff and the general public.

Essential Job Functions:

• Prepares and maintains statistical reports, leave and personnel records, case records and related files for multiple units/programs
• Types correspondence, forms, travel requests, meeting notes, performance evaluations, and other documents to support work of multiple units/programs
• Provides program and agency information and/or makes referrals to other community resources
• Performs data entry into IMPACT and other electronic programs and systems
• Answers inquiries regarding policies and procedures; answers and screens telephone inquiries; takes and routes messages Works on Special Projects and monitor assigned mailboxes
• Performs other duties as assigned and required to maintain program operations * Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work-related contacts
• Attend work regularly in accordance with agency leave policy

Knowledge, Skills and Abilities:

• Skill in using Microsoft Word, Excel, Power Point, TEAMS, CAPPS Financials, CAPPS, Data Warehouse, and SharePoint.
• Skill with working in an office supporting several staff members locally and across the state.
• Ability to effectively handle multiple assignments in a dynamic environment.
• Knowledge of office procedures; of spelling, punctuation, grammar, and arithmetic; of business or program terminology, methods, and procedures; of warehousing procedures; of state purchasing policies and procedures; and of records administration and maintenance techniques and procedures.
• Ability to work independently in a fast paced environment.

Registrations, Licensure Requirements or Certifications:

None required.

Initial Screening Criteria:

• Graduation from high school or equivalent.
• Two (2) years full-time administrative support, general office, clerical, secretarial or DFPS experience. Acceptable Substitutions:
• Six (6) semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.