Lead OPC Agent

HVC San Diego AMS; San Marcos (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Job summary

Hyatt Vacation Ownership in California seeks a Marketing Coordinator Lead to guide sales presentations, manage client expectations, and drive guest engagement. You will oversee scheduling, coach team members, and ensure legal eligibility for attendees while maximizing revenue and loyalty.

The role emphasizes high-level guest service, cross-team communication, and adherence to company policies, with flexibility to work weekends and holidays as needed in a dynamic hospitality environment.

Qualifications

• Sales or customer service experience and enjoy interacting with guests.
• Available to work weekends and holidays.
• Concierge, telemarketing and/or sales experience preferred.

Responsibilities

• Acts as team lead and assists with scheduling needs.
• Provide feedback to managers regarding individual performances, recommend any additional training needed.
• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Skills

Sales experience

Customer service

Guest interaction

Job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Marketing Coordinator Lead, a typical day will include:

• Acts as team lead and assists with scheduling needs.

• Provide feedback to managers regarding individual performances, recommend any additional training needed.

• Schedules sales presentations and manages customer expectations.

• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.

• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Marketing Coordinator Lead:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

• Available to work a flexible schedule to include weekends and holidays.

• Concierge, telemarketing and/or sales experience preferred.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online