In-House Post Arrival Team Lead

Hyatt; Escondido (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Job summary

A global hospitality company is seeking a Marketing Coordinator Lead to assist in providing memorable experiences for guests. The role involves leading a team, managing sales presentations, and ensuring the highest level of service. Ideal candidates should have sales or customer service experience, be available for flexible scheduling, and possess good communication skills. Join a team dedicated to creating meaningful moments and enjoy competitive pay along with various benefits.

Qualifications

• Highly motivated with prior sales or customer service experience.
• Available to work weekends and holidays.
• Experience in telemarketing or sales is preferred.
• Background check may be required per company policy.

Responsibilities

• Acts as team lead and assists with scheduling needs.
• Provides feedback to managers regarding team performances.
• Schedules sales presentations and manages customer expectations.
• Delivers the highest level of service to guests.
• Ensures guests meet eligibility requirements for presentations.
• Uses persuasive techniques to maximize revenue while ensuring guest loyalty.

Skills

Sales experience

Customer service experience

Flexible schedule

Concierge experience

Job description

Marketing Coordinator Lead

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Benefit eligibility will vary by position

As a Marketing Coordinator Lead, a typical day will include:

• Acts as team lead and assists with scheduling needs.
• Provide feedback to managers regarding individual performances, recommend any additional training needed.
• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Marketing Coordinator Lead:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Concierge, telemarketing and/or sales experience preferred.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.