Lead OPC Agent

Hyatt Hotels Corporation; San Marcos (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Growth Opportunities

Job summary

Hyatt Hotels Corporation is seeking a Marketing Coordinator Lead to enhance guest experiences and manage team responsibilities. This role focuses on providing memorable vacation interactions and ensuring high service standards.

The ideal candidate is motivated, enjoys customer engagement, and possesses sales or customer service experience. You will need to work flexible hours and assist in sales presentations while contributing to team goals.

Qualifications

• Highly motivated with sales or customer service experience.
• Ability to interact with guests in person or by phone.
• Available to work flexible hours, including weekends and holidays.

Responsibilities

• Assist with scheduling needs as team lead.
• Provide feedback to managers regarding individual performances.
• Schedule sales presentations and manage customer expectations.
• Provide high-level service to exceed budgeted goals.
• Ensure eligibility of attendees for sales presentations.

Skills

Sales experience

Customer service

Persuasive techniques

Flexible scheduling

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay


• Credit Union Membership


• Tuition Reimbursement


• Professional Counseling & Family Support


• Growth and Development Opportunities


• *Benefit eligibility will vary by position

As a Marketing Coordinator Lead, a typical day will include:

Acts as team lead and assists with scheduling needs.

Provide feedback to managers regarding individual performances, recommend any additional training needed.

Schedules sales presentations and manages customer expectations.

Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.

Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Marketing Coordinator Lead:

Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

Available to work a flexible schedule to include weekends and holidays.

Concierge, telemarketing and/or sales experience preferred.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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