Lead Office Specialist II

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 65,360,000 - 107,854,000; Full time

Benefits offered by this job

Competitive health benefits

403(b) retirement plan with company-m

Paid Time Off and holidays

Tuition reimbursement

Employee wellness resources

Job summary

Mercy Medical Center in Baltimore, MD is seeking a Lead Office Specialist II for our Gastro Practice. This role supports front desk operations, patient scheduling, phone triage, precertifications, and coordination with billing to collect payments.

The ideal candidate has a high school diploma or GED, a bachelor's degree, and 3–5 years of front/back medical office experience. This is a full-time on-site position with competitive benefits and a strong mission-driven culture.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree required.
• 3–5 years of front and back medical office experience.

Responsibilities

• Manage all aspects of front desk operations, including scheduling, phones, precertifications, and patient flow.
• Assist billing with patient payments and monitor daily schedules for accuracy.
• Support providers with drug ordering, receipt, storage and medication preparation; supervise staff as needed.

Skills

Front and back medical office

Education

High School Diploma or GED

Bachelor's Degree

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Lead Office Specialist for our Gastro Practice. Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Lead Office Specialist II, under the direction of the Director of Operations or Practice Manager, will manage all aspects of the front desk operations including, but not limited to: Providing and coordinating services, scheduling patients, answering phones, obtaining precertifications, maintaining patient flow, triaging patient phone calls, assisting billing with the collecting of payments, monitoring the schedules daily for accuracy of scheduled appointments, maintains an adequate level of office supplies, assists the providers in the drug ordering, receipt, storage and medication preparation, possess flexibility and sensitivity to patient and staff needs while demonstrating a high level of critical thinking and problem solving skills needed to meet the changing needs of our patients. It is the responsibility of this position to ensure that the practice is covered at all times with the appropriate number of staff. Position may require supervision of Patient Service Representatives, Patient Service Associates, Health Information Management, Medical Transcriptionists and Surgical Coordinators.

Requirements

High School Diploma or GED

Bachelor's Degree required

Must have between three to five (3-5) years of front and back medical office experience.

Salary

USD $22.81/Hr.

USD $37.64/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.