Lead Network Operations & Analytics Specialist

Relha LLC; Northern (KY); Hybrid; USD 100,000 - 162,000; Full time

Job summary

Fiserv, a global fintech leader, is seeking a Sr. Network Operations Analyst for the MoneyPass Group.

You will lead complex operational analyses, partner with cross-functional teams, identify root causes, and implement strategic solutions to minimize business disruption. Responsibilities include owning the MoneyPass Locator, enforcing guidelines, reviewing disputes, supporting AI-driven improvements, and coordinating contract terms and pricing updates with clients.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
• 5+ years of experience in business operations analysis, technical business analysis, client operations, or a similar role.
• Strong written and verbal communication skills, with the ability to present findings and recommendations to senior management and key stakeholders.

Responsibilities

• Identify and analyze complex operational problems and develop strategic solutions to resolve them.
• Execute tactical plans to address and mitigate operational issues while ensuring minimal disruption to business activities.
• Collaborate with stakeholders to understand root causes of operational challenges and develop effective resolutions.
• Manage and lead problem-resolution projects, ensuring timely and effective implementation of solutions.
• Use advanced analytical tools and techniques to interpret data, provide actionable insights, and present findings and recommendations to senior management and key stakeholders.
• Monitor industry trends and best practices to continuously improve problem-solving approaches and operational processes.
• Own the MoneyPass Locator and ensure members and participants remain compliant with MoneyPass guidelines, including enforcement of fines or penalties for unresolved infractions.
• Review Dispute and Arbitration to ensure that operational rules are enforced, provide decisioning to review board
• Support the adoption of AI technologies to drive operational excellence, improve productivity, and elevate the client experience through data-driven insights, automation, and continuous innovation.
• Support client contract tracking, including reviewing new contracts and amendments, logging key contract terms and special pricing, and advising appropriate MPG or Fiserv team members of required pricing updates.
• Ensure clients, partners, members, and participants receive timely, accurate, and relevant communications regarding network requirements and updates.
• Provide client fee invoice pricing maintenance support, including published invoice fee pricing updates and special contractual pricing updates.
• Support client invoicing operations, including card royalty billing, surcharge monitoring and billing, implementation fee billing, and research and response to billing-related client questions.
• Validate and monitor the accuracy of pricing and interchange setups on MoneyPass.

Skills

Analytical skills

Problem-solving

Critical-thinking

Communication

Multitasking

Cross-functional teamwork

Education

Bachelor’s degree

Job description

Fiserv, a global fintech leader, is seeking a Sr. Network Operations Analyst for the MoneyPass Group.

You will lead complex operational analyses, partner with cross-functional teams, identify root causes, and implement strategic solutions to minimize business disruption. Responsibilities include owning the MoneyPass Locator, enforcing guidelines, reviewing disputes, supporting AI-driven improvements, and coordinating contract terms and pricing updates with clients.