Senior Payments Network Operations Lead

Highnote; San Francisco (CA); Hybrid; USD 175,000 - 225,000; Full time

Benefits offered by this job

Flexible PTO

Healthcare coverage

401k program

Parental leave

Equity in Highnote

Home office stipend

Job summary

Highnote in San Francisco seeks a senior network and processing operations leader to own our payment network connections and BIN/ICA lifecycle. You will collaborate with sponsor banks, product, and engineering to maintain precision and resolve complex network issues.

You have deep knowledge of major networks, solid experience in acquiring and issuing, and a proven track record of driving outages to resolution while ensuring regulatory and network compliance. Hybrid SF office.

Qualifications

• 10+ years in payments or card processing, with direct ownership of network operations, connectivity, certification and settlement at a processor.
• Experience in acquiring, PayFac operations, and understanding both issuing and acquiring sides as a processor representative.
• Deep knowledge of Visa, Mastercard, Discover, AmEx networks and debit/ATM networks, with existing relationships.

Responsibilities

• Own health of direct and gateway network connections across issuing and acquiring; lead migrations and reporting to completion.
• Provision and manage Issuing/Acquiring BINs and ICAs; manage sponsorship registrations and identifiers.
• Run network certification for new connections and program types; cover test cases across networks.
• Ensure network releases are compliant; monitor non-compliance and drive resolution with dev and networks.
• Understand settlement schedules and adjust for correct reconciliation with sponsor banks.
• Investigate processing exceptions, reversals, auth holds and disputes with networks and internal teams.
• Understand network fees and interchange; assist pricing strategy for subscribers.
• Maintain senior relationships with networks and sponsor bank partners; act as mediator when needed.

Skills

10+ years payments

5–7 years network ops

Acquiring background

Network knowledge & connections

Detail oriented

Driven & tenacious

Strong communicator

Job description

Highnote in San Francisco seeks a senior network and processing operations leader to own our payment network connections and BIN/ICA lifecycle. You will collaborate with sponsor banks, product, and engineering to maintain precision and resolve complex network issues.

You have deep knowledge of major networks, solid experience in acquiring and issuing, and a proven track record of driving outages to resolution while ensuring regulatory and network compliance. Hybrid SF office.