Lead Network Engineer - Palo Alto & SD-WAN Mastery

Genpact Ltd.; New York (NY); Híbrido; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Genpact is seeking a Network Engineer to support global network operations, focusing on Palo Alto Firewalls, Prisma Access, and SD-WAN in a hybrid US-based role. The position emphasizes hands-on troubleshooting, monitoring, and incident management across PANW environments.

Responsibilities include triaging network incidents, coordinating with vendors, performing routine network operations, and managing lifecycle upgrades. LA-based candidates are not eligible for this role.

Formación

• Bachelors degree in a relevant field (e.g., Computer Engineering, Information Systems).
• Experience with Palo Alto Networks Panorama and Prisma Cloud is preferred.
• Hands-on network troubleshooting and incident management are required.
• Knowledge of BGP/OSPF and Cisco switching/routing is expected.
• Familiarity with NAC, ISE, and TACACS+ administration is a plus.

Responsabilidades

• Troubleshoot and resolve end-user and system issues across PANW Firewalls, SD-WAN, and Prisma Access.
• Monitor alerts, dashboards, and monitoring tools; triage and remediate issues.
• Manage TAC cases with OEM vendors (Palo Alto, Cisco) and coordinate with ISPs/service providers.
• Perform routine network operations: URL allowlisting, firewall changes, log analysis.
• Execute software upgrades and patches for PANW devices and related switches.

Conocimientos

Palo Alto Panorama

Prisma Cloud

Azure Networking

BGP/OSPF

Cisco ACI (basics)

Educación

Computer Engineering

Database Management

Information Systems

Information Technology

Network Engineering

Herramientas

Cisco Catalyst

Cisco ACI

Cisco ISE

NAC

TACACS+

Descripción del empleo

Genpact is seeking a Network Engineer to support global network operations, focusing on Palo Alto Firewalls, Prisma Access, and SD-WAN in a hybrid US-based role. The position emphasizes hands-on troubleshooting, monitoring, and incident management across PANW environments.

Responsibilities include triaging network incidents, coordinating with vendors, performing routine network operations, and managing lifecycle upgrades. LA-based candidates are not eligible for this role.