Lead Network Administrator 4C

3409 Genpact LLC; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact Ltd. in the United States is seeking a Lead Network Administrator to design, implement and manage enterprise network solutions. You will troubleshoot LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment (primarily Fortinet) and produce design documents and test plans.

You will maintain certifications, understand business requirements, and provide guidance to the team while ensuring service levels and incident resolution. This role is office-based in New York.

Qualifications

• Experience designing and deploying enterprise networks incl. LAN/WAN and SD-WAN.
• Strong knowledge of Fortinet, VPNs and VoIP in enterprise environments.
• Ability to analyze incidents and perform root-cause analysis.

Responsibilities

• Design, implement and transition firewalls, switches, access points, and other network solutions to meet the needs of customers.
• Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices (Predominantly Fortinet).
• Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
• Perform root cause analysis of critical outage and incidents.
• Maintain up-to-date industry certifications.
• Understand business requirements and design solutions accordingly.
• Resolve incidents, escalates to management and vendors if necessary.

Skills

Agile Methodology

Database Administration

Database Analysis

Database Management

Risk Management

Storage Management

Education

GED Computer Engineering

GED Computer Science

GED Engineering

GED Information Technology

Masters Cloud Computing Certifications

AWS Cloud Foundations

CCSA – Check Point

FCNSA – EC-Council

Palo Alto Networks CNA

Tools

Fortinet

Zscaler

McAfee Web Proxy

Palo Alto Networks

Check Point

Job description

Lead Network Administrator Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Design, implement and transition firewalls, switches, access points, and other network solutions to meet the needs of customers.
• Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices (Predominantly Fortinet).
• Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
• Perform root cause analysis of critical outage and incidents.
• Maintain up-to-date industry certifications.
• Understand business requirements and design solutions accordingly.
• Resolve incidents, escalates to management and vendors if necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and owning problem.
• Should have knowledge of Web-Proxy environment like Zscaler, McAfee Web proxy.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to management.
• Provide guidance and support to team members.

Qualifications

GED - Computer Engineering, GED - Computer Science, GED - Engineering, GED - Information Technology, Masters - Cloud Computing Certifications ADM JAVA - Genpact, AWS Academy Graduate - AWS Academy Cloud Foundations - Amazon Web Services (AWS), Check Point Certified Security Administrator (CCSA) - Check Point Software Technologies, Fortinet Certified Network Security Administrator (FCNSA) - EC-Council, Palo Alto Networks Certified Network Security Administrator - Palo-Alto Networks

Required Skills

Agile Methodology, Database Administration, Database Analysis, Database Management, Risk Management, Storage Management Language English (Required) Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Cloud & Infra Services Remote Type - Office Work Shift - Day Job (United States of America)

The approximate annual base compensation range for this position is: 60,000 to 75,000 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.