Milieu Counselor

ServiceNet; Holyoke (MA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ServiceNet in Holyoke, MA, is seeking a Lead Milieu Counselor for the PREP program to guide groups, run activities, and welcome new participants in a recovery-focused setting.

This role emphasizes collaboration with the clinical team, trauma-informed practice, and engagement with young adults; a valid driver's license, mobility, and CPR are preferred.

Qualifications

• Valid driver’s license and reliable transportation.
• Basic computer skills.
• Ability to lift 10–25 pounds and perform CPR.
• Preferred: Certified Peer Specialist (or equivalent lived experience).
• Bachelor’s degree in a human services or related field.
• At least 2 years’ experience working with young adults with mental health and substance use needs.
• Spanish language skills.
• Familiarity with psychosis, harm reduction, and recovery models.

Responsibilities

• Establish a welcoming and therapeutic environment that fosters socialization, routine, and recovery.
• Lead groups, organize therapeutic and recreational activities, and engage clients in daily program rhythms.
• Assist with decorating, organizing, and creating a client-friendly space.
• Build strong, trusting relationships with clients and their families.
• Support client orientation and help reinforce PREP expectations (e.g., no illicit substance use, group attendance, hygiene, cleanliness).
• Participate in outings to community sites like the YMCA or appointments.
• Encourage healthy routines and conflict resolution through a trauma-informed approach.
• Partner with the clinical team to identify and troubleshoot barriers to engagement.
• Maintain documentation for group sessions, individual contacts, and family engagement.
• Help coordinate and support student interns assisting with milieu activities.

Skills

Valid driver's license

Basic computer skills

Lifting ability 10–25 lbs

CPR certification

Education

Bachelor’s degree in human services or related field

Job description

Lead Milieu Counselor

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Lead Milieu Counselor - Department: Mental Health Recovery Services

Program: Prevention and Recovery in Early Psychosis (PREP)

Primary Location: Holyoke, MA

Schedule: Monday-Friday (Daytime hours, with flexibility for outings and special events)

Starting Pay: $20-$21/hr

Lead with Compassion. Build Community through Connection.

At ServiceNet, we support individuals across all stages of their mental health and recovery journeys. Our PREP (Prevention and Recovery in Early Psychosis) program is designed for young adults navigating the challenges of early psychosis and co-occurring substance use. We create a space that is safe, welcoming, and purpose-driven—and now, we’re looking for a Lead Milieu Counselor to help shape that environment. If you thrive in team-centered work, love engaging with young adults, and bring both creativity and structure to your clinical support—this is your moment.

About the Role:

As the Lead Milieu Counselor, you’ll be the heart of the therapeutic milieu at PREP. From running groups and planning activities to welcoming new participants and helping guide them through their recovery journey, you’ll ensure that every client feels supported, seen, and part of a community. You’ll work closely with the clinical team to promote recovery-focused routines, foster peer-to-peer connection, and uphold program expectations in ways that are relational, consistent, and empowering.

What You’ll Be Doing:

• Milieu Leadership
  • Establish a welcoming and therapeutic environment that fosters socialization, routine, and recovery.
  • Lead groups, organize therapeutic and recreational activities, and engage clients in daily program rhythms.
  • Assist with decorating, organizing, and creating a client-friendly space.

Client Support & Engagement

• Build strong, trusting relationships with clients and their families.
• Support client orientation and help reinforce PREP expectations (e.g., no illicit substance use, group attendance, hygiene, cleanliness).
• Participate in outings to community sites like the YMCA or appointments.
• Encourage healthy routines and conflict resolution through a trauma-informed approach.

Team Collaboration

• Partner with the clinical team to identify and troubleshoot barriers to engagement.
• Maintain documentation for group sessions, individual contacts, and family engagement.
• Help coordinate and support student interns assisting with milieu activities.

What You Bring to the Table:

Required:

• Valid driver’s license and reliable transportation
• Basic computer skills
• Ability to lift 10–25 pounds and perform CPR

Preferred:

• Certified Peer Specialist (or equivalent lived experience)
• Bachelor’s degree in a human services or related field
• At least 2 years’ experience working with young adults with mental health and substance use needs
• Spanish language skills
• Familiarity with psychosis, harm reduction, and recovery models

Perks & Benefits:

• Mileage reimbursement
• Generous paid time off
• Health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability
• Tuition assistance and career advancement opportunities
• A culture rooted in inclusion, community, and clinical excellence

Join the Heart of Healing - Why Work With Us?

Because what we do matters! At PREP, we’re helping young adults rewrite the story of their lives—and as Lead Milieu Counselor, you’ll be part of every chapter.

Apply today to bring your leadership and creativity to a team where every moment counts.

https://www.servicenet.org

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.