Milieu Counselor

ServiceNet Inc.; Holyoke (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid time off

Health insurance

Dental insurance

403(B) with employer match

Life insurance

Long-term disability

Tuition assistance

Career advancement opportunities

Inclusion culture

Job summary

ServiceNet Inc. in Holyoke, MA is seeking a Milieu Counselor for the PREP program within Mental Health Recovery Services. You will lead groups, create a safe, recovery-focused milieu, and support young adults navigating early psychosis and co-occurring substance use.

Collaborate with clinicians, welcome new participants, plan activities, and help maintain a consistent, trauma-informed environment. The role emphasizes compassion, connection, and community building within a team-centered setting.

Qualifications

• Valid driver's license and reliable transportation required.
• Basic computer skills are needed.
• Ability to lift 10–25 pounds and perform CPR.

Responsibilities

• Milieu leadership: establish a welcoming therapeutic environment and lead groups.
• Support client orientation and reinforce PREP expectations.
• Coordinate activities, document sessions, and support interns.

Skills

Valid driver's license

Reliable transportation

Basic computer skills

Ability to lift 10–25 pounds

CPR

Spanish language skills

Education

Bachelor's degree in human services or related field

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Milieu Counselor

Department: Mental Health Recovery Services

Program: Prevention and Recovery in Early Psychosis (PREP)

Primary Location: Holyoke, MA

Schedule: Monday-Friday (Daytime hours, with flexibility for outings and special events)

Starting Pay: $20-$21/hr

Lead with Compassion. Build Community through Connection.

At ServiceNet, we support individuals across all stages of their mental health and recovery journeys. Our PREP (Prevention and Recovery in Early Psychosis) program is designed for young adults navigating the challenges of early psychosis and co-occurring substance use. We create a space that is safe, welcoming, and purpose-driven—and now, we’re looking for a Milieu Counselor to help shape that environment. If you thrive in team-centered work, love engaging with young adults, and bring both creativity and structure to your clinical support—this is your moment.

About the Role:

As the Milieu Counselor, you’ll be the heart of the therapeutic milieu at PREP. From running groups and planning activities to welcoming new participants and helping guide them through their recovery journey, you’ll ensure that every client feels supported, seen, and part of a community. You’ll work closely with the clinical team to promote recovery-focused routines, foster peer-to-peer connection, and uphold program expectations in ways that are relational, consistent, and empowering.

What You’ll Be Doing:

Milieu Leadership

• Establish a welcoming and therapeutic environment that fosters socialization, routine, and recovery.
• Lead groups, organize therapeutic and recreational activities, and engage clients in daily program rhythms.
• Assist with decorating, organizing, and creating a client-friendly space.

Client Support & Engagement

• Build strong, trusting relationships with clients and their families.
• Support client orientation and help reinforce PREP expectations (e.g., no illicit substance use, group attendance, hygiene, cleanliness).
• Participate in outings to community sites like the YMCA or appointments.
• Encourage healthy routines and conflict resolution through a trauma-informed approach.

Team Collaboration

• Partner with the clinical team to identify and troubleshoot barriers to engagement.
• Maintain documentation for group sessions, individual contacts, and family engagement.
• Help coordinate and support student interns assisting with milieu activities.

What You Bring to the Table:

Required:

• Valid driver’s license and reliable transportation
• Basic computer skills
• Ability to lift 10–25 pounds and perform CPR

Preferred:

• Certified Peer Specialist (or equivalent lived experience)
• Bachelor’s degree in a human services or related field
• At least 2 years’ experience working with young adults with mental health and substance use needs
• Spanish language skills
• Familiarity with psychosis, harm reduction, and recovery models

Perks & Benefits:

• Mileage reimbursement
• Generous paid time off
• Health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability
• Tuition assistance and career advancement opportunities
• A culture rooted in inclusion, community, and clinical excellence

Join the Heart of Healing - Why Work With Us?

Because what we do matters! At PREP, we’re helping young adults rewrite the story of their lives—and as Lead Milieu Counselor, you’ll be part of every chapter.

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.