Lead Member Services Coordinator - Recreation Center

City of Allen; Allen (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Full benefits

Job summary

The City of Allen is seeking a full-time recreation center employee to deliver excellent customer service, register residents for classes and memberships, and handle front-desk operations at the city recreation facility.

You will process payments via ACTIVE software, manage opening/closing duties, and support staff with daily tasks and safety compliance. This role requires flexibility to work evenings and weekends.

Qualifications

• High School diploma or equivalent plus one (1) year of customer service or relevant experience.

Responsibilities

• Greet members and answer phone calls, provide facility information and policies.
• Register members for memberships, classes, camps and activities using ACTIVE software.
• Process Point-Of-Service transactions and payments.
• Open/close facilities, monitor areas and generate daily cash reports.
• Maintain facility and report repairs or safety concerns.
• Assist with staff training and daily task supervision.

Skills

Customer service

Cash handling

POS operations

Membership registration

Facility operations

Communication

Education

High School diploma or equivalent

Tools

ACTIVE Software

POS software

Job description

The City of Allen is seeking a full-time recreation center employee to deliver excellent customer service, register residents for classes and memberships, and handle front-desk operations at the city recreation facility.

You will process payments via ACTIVE software, manage opening/closing duties, and support staff with daily tasks and safety compliance. This role requires flexibility to work evenings and weekends.