Lead Recreation Assistant - Joe Farmer Recreation Center

City of Allen; Allen (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

The City of Allen is seeking a part-time Recreation Clerk to deliver customer service at athletic facilities, register citizens for memberships and activities, and process POS transactions. The role includes opening/closing duties, supervising the climbing wall, and providing clerical support for events and marketing materials.

Qualifications include a High School diploma and at least one year of relevant work experience. A flexible schedule with weekday evenings is required.

Qualifications

• High School diploma and one year of relevant work experience.

Responsibilities

• Provides customer service by greeting members, answering and directing phone calls, and giving facility information.
• Registers citizens for membership, classes, camps and activities using recreation software and handling paperwork.
• Processes POS transactions, records sales, and processes payments accurately.
• Assists in opening/closing facilities, organizing front desk, and reconciling cash and reports.
• Supervises the climbing wall, ensures safe use and maintains equipment.
• Performs general admin tasks, supports events, and assists with staff training and duties.

Skills

Customer service

Climbing wall supervision

POS transactions

Membership registrations

Cash handling

Front desk operations

Education

High School diploma

Tools

ACTIVE Net

Job description

DESCRIPTION

HIRING RANGE: $16.2209 - $19.8713 HOURLY

FULL SALARY RANGE: $16.2209 - $23.5217 HOURLY

Check out Joe Farmer Recreation Center

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

Join the City of Allen-a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: "To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence."

At the City of Allen, our employees bring the PRIDE values to life:

• People First - Prioritizing others
• Respect - Treating everyone with courtesy and dignity
• Integrity - Serving with honesty and trust
• Deliver - Following through and exceeding expectations
• Excel - Driving innovation and continuous improvement

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The Position: Under direct supervision, facilitates the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at athletic facilities. Other duties may include registering citizens for classes, camps and activities, processing POS transactions, registering citizens for membership, opening and closing duties, maintaining the facility, supervising and maintaining the climbing wall, providing various administrative services and interfacing with other City employees and citizens. This position may provide direction to other employees.

Please Note: This position requires the ability to work various special events throughout the year.

ESSENTIAL JOB FUNCTIONS

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
• Registers citizens for membership, classes, camps and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
• Processes Point-Of-Service transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Supervises the climbing wall by ensuring patrons are using proper techniques. Maintains the climbing wall by moving and tightening pegs, checking equipment and cables for wear and tear.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides various administrative services by ensuring safety in front lobby, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.
• Assists with training, assignment, and review of daily tasks of staff.
• May serve as Manager on Duty by opening/closing the facility, ensuring protocols are followed for building security, financial controls, and patron/staff safety.

JOB REQUIREMENTS

Education and Experience: Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma and one (1) year of relevant work experience.

CONDITIONS OF EMPLOYMENT

• Reliable transportation to and from work.
• Clear criminal background check and pre-employment drug screen.
• CPR/First Aid Certification or ability to obtain within ninety (90) days of employment.
• Food Handlers Certification or ability to obtain within thirty (30) days of employment

SCHEDULE

• Monday - Thursday 5pm-9pm, Friday 4pm-8pm with rotating weekends.

KNOWLEDGE OF:

• Customer service principles in a community recreation environment.
• Recreation facility operations, including classes, camps, events, and memberships.
• Recreation management and point-of-sale systems (e.g., ACTIVE Net).
• Cash handling, daily reconciliation, and basic financial procedures.
• Climbing wall safety standards and equipment maintenance.
• Facility maintenance practices and risk identification.
• City policies and PRIDE values: People First, Respect, Integrity, Deliver, Excel.
• Conflict resolution and customer service issue management.
• Emergency response procedures, including CPR and first aid.
• Staff supervision, task assignment, and performance review.
• Administrative tasks, including brochure development and supply tracking.
• Facility opening, closing, and security protocols.

SKILLED IN:

• Providing courteous, informed, and effective customer service.
• Registering participants and processing payments accurately using recreation software.
• Communicating clearly with patrons, coworkers, and supervisors.
• Supervising climbing wall activities with a focus on safety and proper technique.
• Addressing and resolving customer concerns professionally.
• Monitoring facility conditions and coordinating maintenance needs.
• Leading and supporting part-time staff in daily operations.
• Maintaining a clean, organized, and welcoming front desk environment.
• Managing multiple tasks efficiently in a fast-paced setting.
• Exercising sound judgment when serving as Manager on Duty.
• Supporting events and programs through clerical and operational assistance.

Physical Demands / Work Environment:

• Work is primarily performed indoors in a recreation facility, with occasional outdoor assignments.
• Frequent sitting with occasional standing, walking, bending, reaching, and kneeling.
• Use of hands for computer and equipment operation.
• Visual and auditory ability to read printed materials and computer screens and to observe activities and communicate clearly.
• Ability to lift up to 10 lbs. occasionally or negligible weights frequently.
• Exposure to varying temperatures, noise levels, and public interaction.
• Required to work one evening shift per week and participate in a rotating weekend schedule as assigned.

SUPPLEMENTAL INFORMATION

This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed.

The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.