Lead Member Services Representative

City of Allen; Town of Texas (WI); On-site; USD 23,000 - 34,000; Full time

Job summary

City of Allen seeks a friendly recreation center associate to support visitors, explain classes and schedules, and help members with registrations and visits.

Responsibilities include processing POS transactions, opening/closing duties, and ensuring safety and cleanliness while delivering excellent customer service to residents.

Qualifications

• High School diploma or equivalent plus one year of customer service or relevant experience.
• Experience handling transactions and using registration systems.
• Ability to communicate effectively with the public.

Responsibilities

• Greet members and answer phones, provide facility information and policies.
• Register citizens for memberships, classes, and activities using registration software.
• Process Point-Of-Service transactions and manage payments.
• Open/close facilities, supervise front desk, and monitor safety and cleanliness.
• Assist with training and supervision of staff as needed.

Skills

Customer service

Conflict resolution

Computer skills

Rules comprehension

Education

High School diploma or equivalent

Tools

ACTIVE software

Job description

HIRING RATE: $17.0320 - $20.8649 Hourly

FULL SALARY RANGE: $17.0320 - $24.6978 Hourly

Check Out the Rec Center!

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The City:

Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: “To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.”

At the City of Allen, our employees bring the PRIDE values to life:

• People First – Prioritizing others
• Respect –Treating everyone with courtesy and dignity
• Integrity –Serving with honesty and trust
• Deliver – Following through and exceeding expectations
• Excel – Driving innovation and continuous improvement

We doWork that MATTERS!Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The Position

The purpose of this position is to facilitate the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at a recreation facility. Other duties may include registering citizens for classes, camps and activities, processing POS transactions, registering citizens for membership, opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position may provide direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
• Registers citizens for membership, classes, camps and activities by operatingACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
• Processes Point-Of-Service transactions by operatingACTIVE Software, entering and recording sales transactions and taking payments.
• Facilitates and leads the opening and closing of facilities, organizing front desk area and concession, monitoring playroom and gym areas, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides various administrative services by ensuring safety in front lobby, maintaining adequate levels of supplies, and assisting with concessions.
• Assists with training, assignment, and review of daily tasks of staff and inventory management.
• May serve as Manager on Duty by opening/closing the facility, ensuring protocols are followed for building security, financial controls, and patron/staff safety.

Education and Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent plus one (1) year of customer service or relevant experience.

Conditions of Employment

• Safe driving record and Valid Texas Driver’s License
• Clear criminal background check and pre-employment drug screen
• First Aid/CPR Certification (adult and children), or ability to obtain within sixty (60) days of employment.
• Babysitting Certification, or ability to obtain within thirty (30) days from hire.
• Food Handlers Certification or ability to obtain within thirty (30) days of employment.
• All certifications are provided by the City of Allen

Hours/Work Schedule

• Schedule may be modified if department needs arise.
• Must be available to work holidays, speciali events, evenings, and weekends as needed.
• May be required to work overtime if needed.
• This is a full-time non-exempt position with benefit

Knowledge of

• City rules, regulations, policies, and procedures.
• Principles of record keeping and records management.
• Modern office practices, procedures, and equipment.

Skill in

• Assessing and prioritizing multiple tasks, projects and demands.
• Providing outstanding customer service and conflict resolution.
• Operating a personal computerutilizinga variety of business software.
• Reading and understanding City, State and Federal rules and regulations.
• Establishing andmaintainingworking relationships with the public, vendors, and City employees.
• Effectively communicating in both oral and written format.

Physical Demands / Work Environment

This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.

• Standard office environment with occasional outdoor.
• Ability to work a shift schedule including evenings and weekends.
• Ability to lift 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
• Ability to sit or stand forlong periods.
• Ability tobend, climb, walk,andcrouch.
• Ability to operate athletic, Audio/Visual, and concession equipment.
• Ability to use hand tools.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.