Lead Member Experience Associate

Jimmy Jazz; Monet (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Commission opportunities

Job summary

Yoga Joint in South Florida is seeking a Lead Front Desk Associate, or Lead Member Experience Associate, to drive an exceptional member experience while guiding MEAs on shift.

You will greet members, book classes, grow memberships, and uphold top studio standards with a wellness-first culture. This full-time role offers commission potential and growth within a fast-paced, hospitality-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Ability to lead a team and drive sales.

Responsibilities

• Create an exceptional member experience and maintain a welcoming studio.
• Lead and support the MEA team on shift.
• Guide onboarding and training for new MEAs.
• Execute sales activities, grow memberships, and book guests.
• Maintain studio standards and foster teamwork.

Skills

Customer service

Leadership

Sales

Communication

Education

High school diploma

Tools

POS systems

CRM basics

Job description

• Base Pay $18.00 / Hour
• Other Compensation Eligible Monthly Bonus and Commission
• Job Category Front Desk, Customer Service, Receptionist
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

Welcome to Yoga Joint!

Join the Team That’s Redefining the Yoga & Wellness Experience

At Yoga Joint, we believe the member experience begins the moment someone walks through our doors. We’re looking for an energetic, hospitality-driven, wellness-focused leader to help create an unforgettable studio experience while growing their career in fitness, sales, and operations.

We post this role as Lead Front Desk Associate because it’s a familiar title — but within our studios, this position is known as a Lead Member Experience Associate. As a Lead Member Experience Associate (Lead MEA), you’ll be more than a front desk associate — you’ll be the heartbeat of the studio. You’ll lead by example, inspire your fellow MEAs, drive studio sales, and create meaningful connections with members and first-time guests. If you thrive in fast-paced environments, love wellness and fitness, enjoy building relationships, and want growth opportunities within an expanding brand, this role is for you.

What You’ll Do

Create an Exceptional Member Experience

You’ll help ensure our studios always look, sound, smell, and feel welcoming, elevated, and aligned with the Yoga Joint brand experience. From greeting members by name to ensuring every space is spotless and organized, you’ll help create the kind of environment people can’t wait to return to.

Lead & Support the MEA Team

You’ll serve as the operational leader for the MEAs on shift by:

• Guiding and supporting team members
• Leading with professionalism and positivity
• Helping train and onboard new MEAs
• Reinforcing operational excellence and studio standards
• Creating a culture focused on teamwork, accountability, and member experience

This role plays a major part in our studio growth strategy. You’ll:

• Connect with prospective members through our sales pipeline
• Invite and book guests into classes
• Build relationships that convert first-time visitors into loyal members
• Lead the new member onboarding experience
• Support retention efforts and reconnect with low-utilization members
• Earn commission opportunities on top of hourly pay

If you love connecting with people and helping them begin their wellness journey, this role is incredibly rewarding.

Support the Studio Team

As a Lead MEA, you will work closely alongside the Studio Manager to help support daily studio operations, member experience initiatives, and MEA team success. In this role, you will serve as a lead presence for the MEA team by helping reinforce studio standards, offering operational support, and assisting with onboarding and guidance for new team members.

You’ll collaborate with the Studio Manager on areas including:

• Studio operations
• Sales and member engagement
• Maintaining exceptional studio standards and organization

This role is ideal for someone who enjoys taking initiative, supporting their team, and helping create a positive, organized, and welcoming studio environment.

What We’re Looking For

You may be the perfect fit if you:

• Have a passion for yoga, fitness, and wellness
• Naturally bring positive energy into every room
• Love hospitality and creating memorable experiences
• Are confident communicating with members and leading a team
• Thrive in fast-paced environments
• Take pride in organization, cleanliness, and attention to detail
• Are motivated by sales goals and relationship-building
• Have a growth mindset and want career development opportunities

Schedule Requirements

This is a full-time hourly position (30–40 hours/week).

Open availability is required, including:

• Early mornings (as early as 5:30 AM)
• Evenings

Preferred Experience

• Customer service, hospitality, fitness, retail, or wellness experience preferred
• Sales experience is a plus
• Entry-level candidates with strong energy and leadership potential are encouraged to apply
• Strong communication and interpersonal skills
• Comfortable using basic computer systems and technology

What You Can Expect

• A positive, high-energy work environment
• Leadership and growth opportunities
• Ongoing management training and development
• Commission earning potential
• A supportive wellness-focused culture
• The opportunity to make a real impact on members’ lives every day

If you’re passionate about wellness, hospitality, leadership, and creating incredible experiences, we’d love to meet you.

Apply today and grow with Yoga Joint.

Why Join Yoga Joint?

At Yoga Joint, we’re more than a fitness studio — we’re a community built around movement, connection, growth, and positive energy.

Our Mission

To empower people to live healthier lives by providing heated yoga and fitness that strengthens the body, calms the mind, and connects communities.

Our Five Core Vibes:

This isn't just rules. These are the vibes we live by. The energy we bring. The feel of Yoga Joint.

Live the Brand – We practice what we teach. We show up for our classes, our bodies, our health, and our members

Lead the Energy – We model the attitude and behavior we want to see in our team and studios

Flow with Change – We adapt with lightness, positivity, and openness - just like a yoga flow

Member Experience First – Every decision begins with one question: “Does this improve the member experience?”

Grow Every Day – We are committed to personal growth, professional development, and curiosity

Yoga Joint Company Overview:

We are South Florida’s premier Hot Yoga studio. We are a modern, heated yoga/fitness-based brand aiming to help people understand the physical and mental connection which yoga provides, and how your state of mind creates your reality. Using state-of-the-art technology and unique teacher training, Yoga Joint appeals to a wide audience to get as many people on their mats as possible. Our two styles of classes, Flow and FIIT, create a paradigm that allows the student to achieve the ultimateSHIFTin their life.

Yoga Joint provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. We are committed to promoting and upholding a diverse, equitable and inclusive environment for our employees, members and all who enter our Yoga Joint studio.