Associate, Member and Provider Optimization

Oscar Health; Phoenix (AZ); Hybrid; USD 87,188 - 114,435; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid holidays

401(k) plan

Job summary

Oscar Health is hiring an Associate, Member and Provider Optimization to join our Member and Provider Services Optimization team in Tempe, AZ. This role partners with business and technical stakeholders to design, optimize, and implement improved internal processes that drive efficiency.

You will gather requirements, manage projects, document decisions, and communicate risk mitigation strategies while reporting to the Associate Director, MPSO - Optimization.

Qualifications

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end-to-end project management.

Responsibilities

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
• Mentor team members and promotes colleagues' growth
• Compliance with all applicable laws and regulations
• Other responsibilities as assigned

Skills

Operations

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or 3+ years experience

Tools

Excel

SQL

Python

Job description

Hi, we're Oscar. We're hiring an Associate, Member and Provider Optimization to join our Member and Provider Services Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

The Associate, Member and Provider Optimization is responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. You will lead the design, optimization, and implementation of processes and improvements to operations to support achieving organizational goals. This requires collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing and communicating risk mitigation strategies across disparate initiatives and stakeholders at the same time. You will report into the Associate Director, MPSO - Optimization.

Work Location

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $87,188.40- $114,434.78 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
• Mentor team members and promotes colleagues' growth
• Compliance with all applicable laws and regulations
• Other responsibilities as assigned

Requirements

• A bachelor's degree or 3+ years commensurate experience
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Bonus Points

• Bachelor's degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher

Benefits

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.