Lead Medical Support Assistant

U.S. Department of Veterans Affairs; États-Unis; Sur place; USD 43 000 - 63 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs is seeking a Lead Medical Support Assistant for the Health Service Area 5.1 Float Pool. The lead MSA serves as the primary preceptor for new MSAs and AMSAs, working on-site at either White City, Oregon, or Seattle, Washington based on geographic location.

The position requires one year of creditable experience and proficiency in medical terminology, clinical flow processes, and staff development. Basic requirements include U.S.

Qualifications

• One year of creditable experience equivalent to GS-06.
• United States citizenship and English language proficiency required.
• Experience with staff training and coordinating clinical workflows is preferred.

Connaissances

Advanced medical terminology

Clinical workflow knowledge

Interdisciplinary communication

Staff development

Workforce planning

Formation

One year of creditable experience

Description du poste

The Lead Medical Support Assistant (Lead MSA) for the Health Service Area (HSA) 5.1 Float Pool (legacy VISN 20), acts as the primary preceptor for all new Medical Support Assistants (MSAs), including Advanced Medical Support Assistants (AMSAs). The selectee for this position will work either the White City, OR VAMC or Seattle, WA VAMC location, dependant on selectees geographic location. Will be working phyisically on station.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Lead Medical Support Assistant, GS-07.

Experience

One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

In addition to meeting the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience

1-2 year MSA experience.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07.