LEAD MEDICAL SUPPORT ASSISTANT

U.S. Department of Veterans Affairs

Boise (ID)

On-site

USD 54,000 - 70,000

Full time

2 days ago

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Job summary

Veterans Health Administration in Boise, Idaho seeks a Lead Medical Support Assistant to coordinate MSA assignments and workflow across an interdisciplinary unit. You will guide staff, ensure accurate scheduling, and serve as a liaison among Advanced MSA staff, patients, and the care team.

The role involves staffing coordination, scheduling support, and contributing to training and development. Familiarity with federal work environments and non-virtual, standard schedule is expected.

Qualifications

Experience coordinating MSA assignments and workflow.
Ability to schedule appointments and resolve conflicts.
Familiarity with interdisciplinary teams and hospital operations.

Responsibilities

Coordinate daily workload and staffing across interdisciplinary settings.
Schedule appointments accurately and timely; resolve day-to-day conflicts.
Provide training and development support for MSAs; update policies as needed.
Perform duties with administrative independence and contribute to process improvements.

Skills

Workflow coordination

Staff guidance

Interdisciplinary liaison

Education

Education recognized by US Dept of Education

Tools

Scheduling coordination tools

Job description

Department: Department of Veterans Affairs

Serves as a Lead Medical Support Assistant (MSA) responsible for the coordination of MSA assignments and workflow in an interdisciplinary unit. Provides guidance to staff, ensures accurate and timely scheduling, and acts as a liaison among Advanced MSA staff, patients, and interdisciplinary team members to resolve day-to-day conflicts.

Key Responsibilities

Duties The Lead Medical Support Assistant (MSA) serves in an interdisciplinary unit at the VA Medical Center (VAMC), with duties that may be performed in a Community Based Outpatient Clinic (CBOC), inpatient setting, Call Center, Outpatient Clinic, Enrollment Office, Patient Aligned Care Team (PACT), or Specialty Care setting.

Duties and responsibilities include, but are not limited to: Workflow & Staffing Coordination Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage across interdisciplinary settings. Creates and maintains employee work schedules. Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Scheduling & Administrative Support Ensures accurate and timely scheduling of appointments. Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. Provides guidance to staff members on changes in policies and procedures.

Training & Development Evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings.

Additional Information Higher-level duties must consist of significant scope, administrative independence, complexity, and range of variety as described at the specified grade level and must be performed by the incumbent at least 25% of the time. Performs other duties as assigned by supervisor. Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Not available Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53594 – $69673/yr.

What is the application deadline?

Applications close on 2026-12-14.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.