Lead Medical Support Assistant

U.S. Department of Veterans Affairs

Big Spring (TX)

On-site

USD 53,000 - 69,000

Full time

3 days ago

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Job summary

The Lead Medical Support Assistant (Lead MSA) in the Behavioral Health Service (BHS) leads six Advanced Medical Support Assistant (AMSA) staff and three Medical Support Assistant (MSA) staff. The Lead MSA acts as a liaison between staff and the supervisor to resolve day-to-day conflicts and serves as the trainer for new MSAs in Behavioral Health.

Scheduling appointments and managing the Electronic Waiting List with precise coordination is essential, while ensuring privacy and data integrity.

Qualifications

Education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Responsibilities

Scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner.
Notifying supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
Monitors and assigns work, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
Updates and verifies demographic information, schedules appointments, collects insurance information, performs data entry, and notifies patients of scheduled appointments.
Maintains knowledge of quality assurance/performance improvement principles and ensures administrative functions are carried out accordingly.
Protects printed and electronic files containing sensitive data in accordance with Federal privacy acts.

Education

Education recognized by the U.S. Department of Education

Job description

Department: Department of Veterans Affairs

The Lead Medical Support Assistant (Lead MSA) in the Behavioral Health Service (BHS) serves as the lead for six Advanced Medical Support Assistant (AMSA) and three Medical Support Assistant (MSA) staff. The Lead MSA will act as a liaison between staff and the supervisor to resolve day-to-day conflicts. Additionally, the Lead MSA serves as the trainer for new MSA's in the Behavioral Health Service.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner; all appointments will be made with the patient's input, either in person or by phone, requiring a high level of coordination to avoid patients making multiple trips to the facility whenever possible Notifying supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes Conducting daily review of active/pending consults, Electronic Wait List, Recall list, Return to Clinic orders, Online Scheduling requests, and Vetext communications for accuracy and disposition Monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow Assures accurate appointment management and coordination of all administrative information between professional staff and patients Updates and verifies demographic information, schedules appointments, collects insurance information, performs data entry, administratively manages consultation requests and the electronic waiting list, and notifies patients of scheduled appointments Maintains knowledge of quality assurance/performance improvement principles and ensures administrative functions are carried out accordingly Ensures proper and timely treatment of patients and continually confirms that appointment schedules are maintained by MSA staff for one or more clinics Ensures front-line contact with patients and staff, setting the tone for perception concerning quality of healthcare services at the VA Screens/receives phone calls and messages in a timely and appropriate manner, determining the nature of requests and providing desired information using privacy rules and established clinic processes Participates in team meetings where patient care planning and management occur, except during staff shortages for coverage Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities supporting direct patient care Coordinates administrative services for Veterans, family members, caregivers, general public, and administrative/clinical staff to ensure continuity of care Provides administrative support to all Behavioral Health Service staff, including clinical and administrative staff Protects printed and electronic files containing sensitive data in accordance with provisions of Federal privacy acts and confidentiality statutes; follows regulations and instructions regarding release of sensitive or protected patient or employee information Work Schedule: Monday - Friday; 8:00AM - 4:30PM Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 56367F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: If your school was accredited by the Department of Education at the time of graduation but is no longer listed on the Accreditation: Postsecondary Education Institutions | U.S.

Department of Education website, you must provide documentation of accreditation with your application packet.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53232 – $69203/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.