Lead Medical Support Assistant

Veterans Health Administration; Auburn (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

Puget Sound VA Medical Center in Auburn, WA is seeking a Lead Medical Support Assistant to support interdisciplinary care teams and coordinate patient flow across clinics.

The role requires a US citizenship, English proficiency, and a high school diploma or equivalent, plus one year of specialized experience at GS-6 level and the ability to train staff and manage workflow to meet patient needs.

Qualifications

• High school education or equivalent required.
• One year of specialized experience at GS-6 level in coordinating care.
• Ability to train staff and manage interdisciplinary workflows.

Responsibilities

• Coordinate interdisciplinary appointments and clinic flow.
• Assist in staff training and development.
• Support care delivery and patient access processes.

Skills

Advanced medical terminology

Care system proficiency

Organizational skills

Interdisciplinary communication

Staff development

Workflow management

Education

High school diploma / GED

Job description

Puget Sound VA Medical Center is looking to fill a Lead Medical Support Assistant position in Auburn, WA. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficient. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Specialized Experience

must possess one year of specialized experience equivalent to the GS-6 grade level collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community.

**Resume must include hours per week for work experience credit.

Candidates must demonstrate the KSAs below:

1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting.
3. Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines.
4. Skill in communicating with individuals to obtain the desires effect and coordinating with a variety of interdisciplinary care team staff.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics.

References:

VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679.

Published August 1, 2019 The full performance level of this vacancy is GS 7.

Physical Requirements:

The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.