Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Puget Sound VA Medical Center in Seattle seeks an Advanced Medical Support Assistant to join the care coordination team on the main Seattle campus and at the Oxbow location.

The role supports scheduling across clinics, helps patients access care, and collaborates with a diverse group of clinicians to ensure efficient patient flow and high-quality service.

Qualifications

• Requires high school diploma or equivalent and US citizenship.
• One year of specialized experience at GS-5 level in an advanced clinical setting.
• Ability to coordinate appointments across multiple clinics and providers.
• Strong communication skills with internal and external customers.

Responsibilities

• Collaborate with a wide range of clinicians to coordinate patient care across disciplines.
• Independently set priorities and organize work to meet deadlines and regulatory requirements.
• Communicate effectively by phone, in person, and in writing with patients and staff.
• Assist with scheduling across interdisciplinary care delivery and community models.
• Support patient flow, referrals, follow-up, and provider availability to ensure access to care.

Skills

Collaboration across disciplines

Prioritization & time management

Effective communication

Healthcare process knowledge

Interdisciplinary care coordination

Medical terminology

Education

High school diploma or equivalent

Job description

Puget Sound VA Medical center is looking to fill Advanced Medical Support Assistant positions at the main Seattle, WA campus for many of the services lines located in Seattle and at the Oxbow location.

The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. To qualify for this position, applicants must meet all requirements by the closing date of this announcement

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient.
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
  • If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide verification of the education requirement if not covered under the grandfathering provision.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Specialized Experience

one year of specialized experience (equivalent to the GS5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care.

At the GS -6 grade level education cannot be used as a substitution for the above specialized experience.

Candidates must demonstrate the KSAs below

1. 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References

VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019

The full performance level of this vacancy is GS 6.

Physical Requirements

The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.