Lead Medical Office Representative

1106 Portercare Adventist Health System; Parker (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave (4 weeks)

Career development

Mental health resources

Job summary

AdventHealth in Parker, Colorado is seeking an efficient administrative role to schedule patient appointments, manage records, and support staff performance and training. You will work with management to ensure high-quality patient care and service standards.

The position requires 2+ years in healthcare, strong organizational skills, and knowledge of medical terminology. A full-time daytime schedule is provided with comprehensive benefits and growth opportunities.

Qualifications

• High School Grad or equivalent.
• 2+ years in a healthcare setting with office and computer skills.
• Experience in outpatient clinic or physician office preferred.
• Knowledge of medical terminology and medical payers.
• Strong attention to detail and communication skills.

Responsibilities

• Schedule and confirm patients' appointments and revise as needed.
• Maintain confidential patient charts and records and communicate scanned docs.
• Oversee patient service representatives per policies.
• Assist staff development by setting performance goals and objectives.
• Conduct performance reviews and establish quality service standards.
• Manage office expenses and staffing for patient volume.
• Coordinate recruitment, hiring, onboarding and training with HR.
• Ensure compliance with medical regulations and office standards.

Skills

Organizational

Interpersonal

Customer relations

Grammar & spelling

Read/Comprehend

Follow instructions

Keyboarding

Computer literacy

Medical terminology knowledge

Microsoft Word

Excel

Email

Education

High School Grad

Tools

Microsoft Word

Excel

E-mail

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule:

Schedule:

• Schedule: Full time
• Shift: Day (United States of America)
• Address: 9403 Crown Crest Blvd
• City: Parker
• State: Colorado
• Postal Code: 80138

Job Description:

Posting End Date: November 17, 2026

• Schedules and confirm patients' appointments, revising as needed.
• Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents.
• Oversees patient service representatives in accordance with institutional policies and procedures.
• Assists with staff development by setting performance goals and objectives.
• Conducts performance reviews and establishes quality service standards.
• Manages office expenses effectively.
• Prepares work schedules to ensure adequate staffing for patient volume.
• Identifies and resolves office operational problems.
• Partners with management and human resources for recruiting, hiring, orienting, and training new staff members.
• Ensures compliance with medical regulations and office standards for quality patient care and customer service.
• Oversees work environment, equipment, and supplies to assure quality patient and customer service.
• Greets patients and caregivers, providing assistance in a manner that reflects high-quality service.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational [Required]
• Verbal Interpersonal [Required]
• Customer Relations [Required]
• Grammar/Spelling [Required]
• Read/Comprehend written instructions [Required]
• Follow verbal instructions [Required]
• Keyboarding (manual) [Required]
• Computer (visual) [Required]
• Knowledge of medical terminology and medical insurance payers [Required]
• Attention to detail [Required]
• knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc. [Required]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic [Required]
• Experience in an outpatient clinic or physician office [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Mission Statement:

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.