Lead Medical Front Desk & Patient Experience

Indianhealth Center Of Santa Clara Valley; San Jose (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

The Indian Health Center Of Santa Clara Valley in San Jose, CA seeks a Lead Medical Front Office Receptionist to oversee patient flow, team performance, and front desk operations. This full-time role emphasizes providing excellent service and ensuring HIPAA-compliant processes.

You will train staff, schedule appointments, collect co-pays, assist with eligibility, and work closely with clinic leadership to maintain a positive patient experience in a patient-centered health home.

Qualifications

• High School diploma or equivalent; some College preferred.
• CMMA certification from National Healthcare Association (NCA).
• Five years minimum experience in a Customer Service role.
• Fluency in English and Spanish preferred (reading, writing and speaking).
• Excellent telephone and communication skills; ability to maintain confidentiality.

Responsibilities

• Oversee Front Office workflow and guide receptionist staff.
• Serve as primary Front Office contact in the supervisor's absence.
• Assist with training and onboarding of new Front Office staff.
• Schedule, confirm, reschedule and cancel medical appointments; manage callbacks.
• Process patient co-payments and data entry of insurance information.
• Screen new members for eligibility and assignment to the health center.
• Ensure HIPAA/privacy compliance in all front desk activities.
• Greet patients and direct them to appropriate departments.
• Maintain filing systems and operate front desk equipment and software.
• Participate in departmental meetings and uphold patient-centered care.

Skills

Bilingual English/Spanish

Excellent phone skills

Customer service mindset

Team leadership

Education

CMMA certification (NCA)

Tools

Medical office software

Job description

The Indian Health Center Of Santa Clara Valley in San Jose, CA seeks a Lead Medical Front Office Receptionist to oversee patient flow, team performance, and front desk operations. This full-time role emphasizes providing excellent service and ensuring HIPAA-compliant processes.

You will train staff, schedule appointments, collect co-pays, assist with eligibility, and work closely with clinic leadership to maintain a positive patient experience in a patient-centered health home.