Lead Medical Assistant & Clinic Operations Leader

Ohio State University Physicians; Upper Arlington (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Ohio State University Physicians is seeking a Lead Medical Assistant to guide clinical operations and mentor staff across outpatient clinics. The role emphasizes strong clinical skills and hands-on leadership in a busy, patient-centered environment.

You will model, train, and promote high-functioning clinical support staff while coordinating with management on scheduling, performance, and process improvements. Prior MA experience and internal OSUP tenure are highly valued.

Qualifications

• Certification and 2 years of OSUP tenure, with one year in a Senior role
• 2 Years tenure with OSUP, with one year in a Senior role AND
• A minimum of 7 years prior MA experience, may be inclusive of internal or external experience
• External candidates: 2 years Certification or 7 years MA experience

Responsibilities

• Lead day-to-day work and productivity of patient care staff.
• Advise and assist staff on solving patient/customer concerns; address clinic operations issues.
• Performs specialized medical procedures of a routine nature, as dictated by clinical protocol.
• Serves as clinical preceptor to enhance training and improve skill deficiencies among staff.
• Aids management in scheduling, daily work assignments, hiring, training, employee engagement, and performance management.

Skills

Medical assistant KSAs

Teamwork

Staff motivation

Leadership & communication

Patient care excellence

Tools

EMR familiarity

Job description

Ohio State University Physicians is seeking a Lead Medical Assistant to guide clinical operations and mentor staff across outpatient clinics. The role emphasizes strong clinical skills and hands-on leadership in a busy, patient-centered environment.

You will model, train, and promote high-functioning clinical support staff while coordinating with management on scheduling, performance, and process improvements. Prior MA experience and internal OSUP tenure are highly valued.