Lead Medical Assistant- Center for Integrative Medicine- Upper Arlington

Ohio State University Physicians; Upper Arlington (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Ohio State University Physicians is seeking a Lead Medical Assistant to guide clinical operations and mentor staff across outpatient clinics. The role emphasizes strong clinical skills and hands-on leadership in a busy, patient-centered environment.

You will model, train, and promote high-functioning clinical support staff while coordinating with management on scheduling, performance, and process improvements. Prior MA experience and internal OSUP tenure are highly valued.

Qualifications

• Certification and 2 years of OSUP tenure, with one year in a Senior role
• 2 Years tenure with OSUP, with one year in a Senior role AND
• A minimum of 7 years prior MA experience, may be inclusive of internal or external experience
• External candidates: 2 years Certification or 7 years MA experience

Responsibilities

• Lead day-to-day work and productivity of patient care staff.
• Advise and assist staff on solving patient/customer concerns; address clinic operations issues.
• Performs specialized medical procedures of a routine nature, as dictated by clinical protocol.
• Serves as clinical preceptor to enhance training and improve skill deficiencies among staff.
• Aids management in scheduling, daily work assignments, hiring, training, employee engagement, and performance management.

Skills

Medical assistant KSAs

Teamwork

Staff motivation

Leadership & communication

Patient care excellence

Tools

EMR familiarity

Job description

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose: The Lead Medical Assistant (MA) will be instrumental in assisting management in the day to day operations of the clinic operation as it pertains to the medical support role and patient care. This position will demonstrate strong clinical skills and expertise of all relevant systems and processes. They will be expected to model, train, and promote high functioning clinical support staff from all experience levels.

Knowledge, Skills and Abilities

• Meets all Medical Assistant KSAs
• Fosters an environment of camaraderie and teamwork
• Ability to motivate, direct and retain Medical Assistants
• Possesses excellent leadership, training and communication skills.
• Promote the organization's high quality, compassionate care of patients

Duties and Responsibilities

• Successfully performs the responsibilities of a Senior Medical Assistant.
• Leads the day to day work and productivity of patient care staff.
• Advise and assist staff on problem solving patient/customer concerns; as well as address issues associated with clinic operations.
• Performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.
• Serves as clinical preceptor to enhance training and improve any skill deficiency amongst staff.
• Aids management in a variety of areas such as but not limited to scheduling, daily work assignments, hiring, training, employee engagement, performance management, identifying areas for service or operational improvement, and reinforcing established expectations from management, and scheduling.

Qualifications

Internal Candidates

• Certification AND 2 years of tenure with OSUP, with one year being in a Senior role OR
• 2 Years of tenure with OSUP, with one year being in a Senior role AND
• A minimum of 7 years prior MA experience, may be inclusive of internal or external experience

External Candidates

• 2 years Certification or 7 years of Medical Assistant Overall experience
• Prior experience working in a preceptor designation preferred.

Preferences: Current BLS Certification. Experience with EMR. Medical Assistant Certification.

Pay Range

USD $22.09 - USD $33.13 /Hr.