Lead Medical Assistant

Behavioral Health Services, Inc; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Lead Medical Assistant to enhance patient care and support clinic operations. The role involves supervising staff, training new hires, and ensuring compliance with clinic policies. Ideal candidates will have significant experience in medical assisting, particularly in leadership roles, and will be skilled in communication, organization, and problem-solving. Join a dedicated team focused on delivering high-quality healthcare services to diverse populations.

Qualifications

• Minimum 5 years of MA experience, with 2 years in a leadership role preferred.
• Completion of an accredited Medical Assistant certification program.

Responsibilities

• Assist in supervising clinical staff and performance.
• Train new and current staff alongside the clinic manager.
• Coordinate care for Population Management as part of a team.

Skills

Effective communication

Organizational skills

Analytical skills

Problem-solving skills

Time management

Cultural respect

Ethical conduct

Verbal skills

Written skills

Delegation

Education

High school diploma or GED

Medical Assistant certification

Tools

EHR platforms

Microsoft Office

Job description

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Job Summary

The primary responsibility of the Lead Medical Assistant (MA) is to work under the Clinic Manager to maintain patient flow and quality during clinic hours. The position collaborates with physicians, physician assistants, nurse practitioners, and other medical staff to provide comprehensive, non-judgmental care. It also involves training new and existing staff. The Lead MA maintains professionalism and promotes the core values of Behavioral Health Services, Inc. While assisting in healthcare delivery and patient care management, the Lead MA works under the direct supervision of licensed providers, following state laws and regulations regarding scope of practice.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Assist in supervising clinical staff and performance.
• Train new and current staff alongside the clinic manager.
• Help solve scheduling issues to improve efficiency and patient care.
• Coordinate care for Population Management as part of a team.
• Enforce clinic policies to uphold BHS principles.
• Manage supplies through inventory and ordering.
• Support projects like VFC, Vaccines for Adults, CHDP, Family Pact, Medi-Cal site visits, and patient portal.
• Collaborate with staff on programs to improve patient outcomes and quality activities.
• Participate in quality assurance and emergency kit checks.
• Refer technical issues to appropriate support teams.
• Assist with pre-visit planning and documentation, including vitals and initial screenings.
• Document visits and communicate care plans to patients, ensuring understanding.
• Coordinate follow-up care and community resource engagement.
• Administer medications and assist with refills as ordered.
• Maintain examination rooms and equipment.
• Develop workflows for patient care transitions.
• Maintain confidentiality and participate in professional development.
• Perform miscellaneous duties as assigned.

Required Skills/Abilities

• Effective communication with clients and staff.
• Respect for cultural and lifestyle diversity.
• Ability to present to diverse populations.
• Recognition of personal biases.
• Ethical and professional conduct.
• Excellent verbal and written skills.
• Strong organizational and time management skills.
• Analytical and problem-solving skills.
• Ability to prioritize and delegate tasks.
• Work effectively in high-paced environments.
• Proficiency with Microsoft Office or similar software.

Education and Experience

• High school diploma or GED.
• Completion of an accredited Medical Assistant certification program.
• Minimum 5 years of MA experience, with 2 years in a leadership role preferred.
• Experience with Medi-Cal and FQHC populations is desirable.
• Proficiency in medical terminology and EHR platforms like eClinicalWorks.
• Basic referral knowledge.

Physical Requirements

• Stand for extended periods, with ability to push, pull, and reach.
• Occasionally bend, sit, stoop, and stretch.
• Assist patients with sitting and standing.
• Operate medical and office equipment requiring manual dexterity.
• Occasionally lift up to 20 pounds.