Lead Massage Therapist- Full-Time

Wasatch Peaks Ranch; Utah; On-site; USD 65,000 - 90,000; Full time

Job summary

Wasatch Peaks Ranch in Morgan, UT is seeking a Lead Massage Therapist to provide high-quality treatments and to serve as the on-site lead when the Spa Supervisor is unavailable. You will ensure consistent service standards and a smooth daily operation for members and guests.

The role requires Utah LMT licensure, CPR/AED, and a minimum of three years of professional massage experience, with preference for luxury hospitality background.

Qualifications

• Active LMT with Utah license.
• Experience in luxury spa or resort settings is preferred.
• Ability to lead and coordinate spa team during coverage shifts.

Responsibilities

• Performs massage therapy and approved treatments as part of the LMT team.
• Provides full-day on-site operational coverage and leads the spa during off days.
• Manages daily spa operations: bookings, guest needs, treatment flow, and staff coordination.
• Opens and closes the spa; ensures opening/closing procedures are followed.
• Manages spa booking system and communicates with members/guests about reservations and preferences.
• Directs daily work of therapists and estheticians during coverage; adjusts assignments as needed.
• Enforces treatment protocols, sanitation, and WPR policies; assists with staff training.
• Keeps spa clean, organized, stocked, and ready for treatments; coordinates with supervisor on inventory.

Skills

Massage Therapy

Leadership

Spa Operations

Customer Service

Education

Utah Licensed Massage Therapist (LMT)

CPR/AED Certification

Tools

Spa Booking System

Job description

# Lead Massage Therapist- Full-TimeWasatch Peaks Ranch - Main - Morgan, UT 84050## OverviewPosition TypeFull TimeJob ShiftAnyEducation LevelNot SpecifiedTravel PercentageNoneCategoryOther## DescriptionSummary:The Lead Massage Therapist provides high-quality massage therapy and supports daily spa operations at WPR. This position primarily performs treatments and serves as the designated operational lead when the Spa Supervisor is not on-site, ensuring consistent service standards, smooth daily operations, and an exceptional member and guest experience.## QualificationsJob Duties:* Performs massage therapy and other approved treatments as an active member of the Licensed Massage Therapist (LMT) team.* Provides full-day on-site operational coverage during the Spa Supervisor’s regular days off and serves as the designated spa lead during those shifts.* When the Spa Supervisor is on-site, primarily performs treatments with a flexible or on-call schedule based on bookings and spa demand.* Manages daily spa operations during Supervisor coverage, including bookings, member and guest needs, treatment flow, staff coordination, and spa readiness.* Opens and closes the spa when scheduled and ensures established opening and closing procedures are completed.* Manages the spa booking system and communicates directly with members and guests regarding reservations, treatment preferences, special requests, and service needs.* Directs day-to-day work of massage therapists and estheticians during coverage shifts, adjusts assignments and coverage as needed, and provides immediate coaching and feedback.* Reinforces established treatment protocols, service standards, sanitation practices, and WPR policies and assists with staff training when requested by the Spa Supervisor.* Ensures the spa remains clean, organized, appropriately stocked, and treatment-ready throughout the operating day.* Monitors treatment supplies and linens during coverage shifts and addresses immediate shortages; routine inventory management and ordering remain with the Spa Supervisor.* Addresses normal member and guest service concerns and escalates significant personnel, financial, or service issues to the Spa Supervisor or Director. Comps, refunds, discounts, or other financial adjustments require approval.* Assists with member and guest arrival, departure, booking, and payment needs as required to support spa operations.* Maintains confidentiality of member and guest information and ensures required treatment documentation is completed appropriately.* Willingly supports other spa operational needs as required to maintain a smooth member and guest experience.* Performs other duties as assigned.Licenses and Special Requirements:* Current Utah Massage Therapist license required.* Current CPR/AED certification required; certification may be provided by WPR if needed.* Pass an annual comprehensive background check.Physical Demands and Work Environment:* Ability to perform massage therapy and approved spa treatments for extended periods of time.* Ability to stand, walk, bend, reach, and move throughout the workday.* Ability to lift and carry linens, supplies, and equipment weighing up to 25 pounds.* Ability to perform repetitive hand, arm, and upper-body movements associated with massage therapy.* Ability to perform the job safely and effectively in a treatment and spa environment.* Remain calm, professional, and engaged while responding to changing operational and member needs.Education and Experience:* High school diploma, GED equivalent or higher required.* Current Utah Massage Therapist license required.* Minimum of three years of professional massage therapy experience.* Previous luxury spa, resort, private club, or high-end hospitality experience preferred.* Previous lead or supervisory experience preferred.Position Expectations:* Maintains neat and professional appearance and always observes personal cleanliness rules.* Self-motivated.* Member and guest-service oriented.* Acts professionally.* Displays a positive attitude toward all staff, members, and guests.* Courteous towards others.* Demonstrates a willingness to help others.* Always acts ethically and maintains appropriate member and guest confidentiality.* Works well in a team environment.* Must be aware of and able to abide by safety and sanitation practices.* Reliable and predictable attendance.* Wears a clean and presentable uniform.* Ability to exercise good judgment under pressure.* Can prioritize needs and effectively manage daily spa operations when serving as the designated lead.* Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.* Must be able to work holidays, weekends, and overtime as needed with flexible scheduling to respond to member and guest requests.