Lead Massage Therapist

OneSpaWorld LLC; North Carolina; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Signing bonus up to $2,500

Job summary

OneSpaWorld LLC is seeking a Team Leader for our Massage Department. The role requires a Licensed Massage Therapist with 2+ years of experience, strong customer service, and team orientation to support spa operations.

Responsibilities include revenue generation assistance, staff training, opening/closing duties, and retail management. Proficiency in Book4Time or similar POS systems is desirable; MS Office experience is a plus.

Qualifications

• Licensed Massage Therapist with 2+ years of professional experience.
• Knowledge of body treatments, scrubs and massage techniques/modalities.
• Proficient with POS systems and phone etiquette; basic computer skills.

Responsibilities

• Provide outstanding service excellence to clients.
• Assist Spa Director in generating and enhancing revenue.
• Maintain smooth spa operations flow and supervision as needed.
• Oversee retail store, inventory, and training.
• Manage opening/closing duties; delegate tasks to staff.

Skills

Customer service

Team leadership

Flexibility

Basic computer knowledge

Effective communication

Tools

Book4Time

Microsoft Office 365

Job description

All candidates must have US Work authorization to be considered for this role
SIGNING BONUS OFFERED Up to $2,500.00

Team leader for our Massage Department. Professional, Licensed Massage Therapist with two years + of professional experience; friendly, customer service oriented, team player attitude, flexibility, basic computer knowledge, train in spa's specific treatments. Knowledge & experience in body treatments, scrubs and massage techniques/modalities
Primary functions include but are not limited to: (1) Providing outstanding service excellence, (2) assisting Spa Director in the generation and enhancement of revenue and (3) establishing and maintaining smooth and consistent flow of general spa operations. (4) Retail store, inventory, and training. (5) Manage opening/closing duties; Delegation to staff in maintaining company and operational standards. (6) Recruitment, training, staffing, scheduling.

Satisfactory attendance and job performance history – Experience working with a Point of Sale (Book4Time knowledge desirable) and answering phones in a customer service environment. Preferable supervisory experience in a high-volume customer service focused environment. Spa/Salon experiences a plus. Technical or Administrative Knowledge: Computer literate with good typing skills. Microsoft Office 365 mail, calendar word, excel experience. Effective written and verbal communication skills.