Lead Massage Therapist

OneSpaWorld LLC; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Signing bonus up to $2,500

Job summary

OneSpaWorld LLC in Charlotte, NC seeks a Team Leader for the Massage Department. A licensed massage therapist with 2+ years of experience is required, plus a customer‑service mindset and team spirit. You will train staff, manage spa operations, and contribute to revenue goals.

Responsibilities include overseeing retail, inventory, scheduling, and daily opening/closing duties. Strong computer skills and Book4Time knowledge are a plus.

Qualifications

• US work authorization required.
• Licensed Massage Therapist with 2+ years experience.
• Friendly, customer-service oriented, team player.
• Willing to train in spa treatments.
• Comfort with opening/closing duties and staff delegation.

Responsibilities

• Provide outstanding service excellence in the massage department.
• Assist Spa Director in revenue generation and growth.
• Maintain smooth and consistent spa operations.
• Oversee retail store, inventory, and training activities.

Skills

Massage Therapist

Customer Service

Team Player

Flexibility

Computer Basics

Spa Treatments

Education

Licensed Massage Therapist Certification

Tools

Book4Time POS

Microsoft Office 365

Job description

All candidates must have US Work authorization to be considered for this role
SIGNING BONUS OFFERED Up to $2,500.00

Team leader for our Massage Department. Professional, Licensed Massage Therapist with two years + of professional experience; friendly, customer service oriented, team player attitude, flexibility, basic computer knowledge, train in spa's specific treatments. Knowledge & experience in body treatments, scrubs and massage techniques/modalities
Primary functions include but are not limited to: (1) Providing outstanding service excellence, (2) assisting Spa Director in the generation and enhancement of revenue and (3) establishing and maintaining smooth and consistent flow of general spa operations. (4) Retail store, inventory, and training. (5) Manage opening/closing duties; Delegation to staff in maintaining company and operational standards. (6) Recruitment, training, staffing, scheduling.

Satisfactory attendance and job performance history – Experience working with a Point of Sale (Book4Time knowledge desirable) and answering phones in a customer service environment. Preferable supervisory experience in a high-volume customer service focused environment. Spa/Salon experiences a plus. Technical or Administrative Knowledge: Computer literate with good typing skills. Microsoft Office 365 mail, calendar word, excel experience. Effective written and verbal communication skills.