Lead Manager (Inside Sales Representative)

Delaware Home Buyers; Wilmington (NC); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

PTO 10 days

Paid Sick Days 5

Paid Holidays

Healthcare reimbursement after 90 days

Life insurance after 90 days

Sales training and coaching

Career growth opportunities

Job summary

Delaware Homebuyers is seeking a Lead Manager (Inside Sales Representative) to identify qualified home sellers and move them through our sales process. You will answer inbound calls, make outbound outreach, and schedule qualified appointments for our Home Buying Specialists.

We value coachable, growth-oriented communicators who are organized, tech-savvy, and able to manage multiple follow-ups. This is a hybrid role based in Wilmington with in-office days.

Qualifications

• Coachable mindset with willingness to learn the sales process.
• Growth-oriented approach to personal performance and outcomes.
• Strong verbal and written communication skills.
• Organized, detail-oriented with good follow-up discipline.
• Comfortable using technology and CRM systems to track activities.

Responsibilities

• Identify qualified home sellers and move them through the sales process.
• Answer inbound calls from homeowners interested in selling.
• Make outbound calls to new and previous leads; target prospect lists.
• Build rapport and uncover homeowner motivation and timeline.
• Qualify leads using the sales process and schedule appointments.
• Maintain accurate CRM notes and activities.
• Execute structured follow-up plans via calls, texts, and channels.
• Collaborate with acquisitions team for smooth customer experience.
• Participate in daily coaching and role-play to improve skills.

Skills

Coachable

Growth-oriented

Strong communicators

Organized & detail-oriented

CRM proficiency

Follow-up management

Self-motivated

Integrity

Selfless

Measurable goals

Tools

CRM systems

Job description

Help Homeowners. Build Relationships. Earn Performance-Based Pay.

At Delaware Homebuyers , our mission is simple:

Meeting people where they are and serving them first as Jesus would.

We're looking for a Lead Manager (Inside Sales Representative) who enjoys talking with people, asking thoughtful questions, and helping homeowners find solutions during difficult situations.

This isn't a high-pressure cold-calling sales role. Instead, you'll speak with homeowners who have expressed interest in selling, uncover their goals, build trust, and schedule qualified appointments for our Home Buying Specialists.

If you're coachable, driven to improve every day, and enjoy meaningful conversations that make a difference, we'd love to meet you.

Note that this role is a hybrid role based out of Wilmington, DE. We expect at least two days in-office a week!

What You'll Do

Your primary responsibility is to identify qualified home sellers and move them through our sales process.

Daily responsibilities include:

• Answer inbound calls from homeowners interested in selling their property.
• Make outbound calls to new leads, previous leads, and homeowners from targeted prospect lists.
• Build rapport and uncover each homeowner's situation, motivation, and timeline.
• Qualify leads using our proven sales process.
• Schedule qualified appointments for our Home Buying Specialists.
• Maintain accurate notes and activities within our CRM.
• Execute structured follow-up plans through phone calls, text messages, and other communication channels.
• Participate in daily outbound calling blocks to generate new opportunities.
• Work closely with the acquisitions team to provide a smooth experience for homeowners.
• Participate in weekly coaching, role-playing, and call reviews to continually improve your sales skills.

What Success Looks Like

Successful Lead Managers:

• Build trust quickly with homeowners.
• Ask thoughtful questions instead of rushing conversations.
• Follow our sales process consistently.
• Stay organized and maintain excellent CRM records.
• Consistently improve through coaching and feedback.
• Schedule high-quality appointments that convert into contracts.

What We're Looking For

We're less concerned about years of experience than we are about mindset.

Ideal candidates are:

• Coachable
• Growth-oriented
• Strong communicators
• Organized and detail-oriented
• Comfortable using technology and CRM systems
• Able to manage multiple follow-ups at once
• Self-motivated
• High integrity
• Selfless
• Comfortable working toward measurable goals

Previous inside sales, customer service, real estate, call center, or appointment-setting experience is helpful but not required.

Compensation

• Expected first-year earnings: $40,000-$50,000+
• Base pay plus uncapped performance-based commissions
• Additional earning potential based on results

Benefits

• 10 days of Paid Time Off (accrued monthly)
• 5 Paid Sick Days
• Paid Company Holidays
• Healthcare reimbursement benefit after 90 days of employment
• Employer-paid life insurance after 90 days of employment
• Ongoing sales training and coaching
• Career growth opportunities

About Delaware Homebuyers

We help homeowners throughout Delaware sell their homes quickly and with less stress. Many of the people we work with are facing difficult situations such as inherited properties, repairs, foreclosure concerns, or major life changes.

Our culture is built around three core values:

• Growth-Oriented
• Selfless
• Integrity

We're committed to building a team that serves homeowners well while continually improving together.